Traveloka (7,007)
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8.7
Very Good
From 7,007 reviews
Provided by travelers on
Cleanliness
8.7
Room Comfort
8.7
Meal
8.5
Location
8.9
Service and Facilites
8.7
People often mention about Midtown Hotel Surabaya
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Distance to City Center (122)
Bedroom (109)
Staff Friendliness (103)
Room Space (95)
Bathroom (95)
Ambiance (94)
Accessibility (89)
Surroundings (76)
Hotel Area (76)
Wifi (74)
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Traveler Reviews Midtown Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
WS
Wahyu S.
10.0
/10
Reviewed 2 day(s) ago
The hotel staff is very friendly, the hotel is clean and comfortable.
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Accommodation's Reply
30 Jul 2025
Dear Mr./Ms. Wahyu S, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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R***l
Staycation
9.4
/10
Reviewed 5 day(s) ago
A comfortable place for a staycation, especially the rooftop.
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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F***l
8.8
/10
Reviewed 5 day(s) ago
The receptionist staff at check-in were stiff and not flexible.
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Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience and will continue to strive to improve our service standards. We will ensure that this incident does not happen again. Once again, we thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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R***y
Business
8.5
/10
Reviewed 6 day(s) ago
Great clean room, at a strategic city center.
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Accommodation's Reply
30 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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RN
Riki N.
10.0
/10
Reviewed 1 week(s) ago
The hotel is comfortable, clean, with a varied selection of food and friendly staff. Thank you and best wishes for continued success.
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1 people find it helpful
Accommodation's Reply
26 Jul 2025
Dear Mr./Ms. Riki N, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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RN
Riki N.
10.0
/10
Reviewed 1 week(s) ago
Comfortable, clean hotel, varied food, friendly staff. Thank you and continued success.
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Accommodation's Reply
26 Jul 2025
Dear Mr./Ms. Riki N, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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E***a
8.5
/10
Reviewed 1 week(s) ago
Good service and in the city center, what needs to be improved is the breakfast variety, overall satisfactory
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Accommodation's Reply
26 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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SP
Simon P. H. R.
Leisure
10.0
/10
Reviewed 2 week(s) ago
Next year's holiday will be here again
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Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Simon P.H.R. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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SP
Simon P. H. R.
Leisure
10.0
/10
Reviewed 2 week(s) ago
The location is very close to TP1
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Simon P.H.R. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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SP
Simon P. H. R.
Leisure
10.0
/10
Reviewed 2 week(s) ago
The room is spacious and airy, pleasant.
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Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Simon P.H.R. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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SP
Simon P. H. R.
10.0
/10
Reviewed 2 week(s) ago
The best choice in Surabaya city, amazing
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Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Simon P.H.R. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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d***a
10.0
/10
Reviewed 2 week(s) ago
The staff are very friendly.. From the front to the back, everyone is friendly.. The hotel is close to everywhere.. The room is comfortable.. Only the bathroom is a bit small.. But it's okay.. I don't go to the bathroom often. The breakfast has a lot of variations.. Delicious.. Thank you
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience and will continue to strive to improve our service standards. We will ensure that this incident does not happen again. Once again, we thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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AD
Aprilianita D. A.
10.0
/10
Reviewed 2 week(s) ago
highly recommended, strategic location, nice view, very friendly staff
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Accommodation's Reply
20 Jul 2025
Dear Mr./Mrs. Aprilianita D. A. Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are happy to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we are happy to welcome you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda. Asst. Front Office Manager
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M***d
Staycation
9.7
/10
Reviewed 3 week(s) ago
This hotel is very close to the city center. It's a short walk to the TP.
The rooms are very spacious, with good Wi-Fi, and complete amenities. It's suitable for staycations or business trips. The breakfast menu is also quite varied and tasty.
Unfortunately, when I stayed, one of the elevators was broken, so I had to wait quite a long time to get down. Hopefully, things will improve in the future.
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Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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P***a
Transit
8.7
/10
Reviewed 3 week(s) ago
The room lacks a lot of privacy, so it is quite disturbing when there are many children running around in the hallway and playing opening and closing the room door.
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1 people find it helpful
Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience and will continue to strive to improve our service standards. We will ensure that this incident does not happen again. Once again, we thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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H***i
Staycation
10.0
/10
Reviewed 3 week(s) ago
Centrally located, easy access to Tunjungan Plaza. Friendly staff, great nighttime views, and delicious food.
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Accommodation's Reply
20 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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H***u
Business
8.7
/10
Reviewed 3 week(s) ago
TV can't use internet service....please fix it
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Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience and will continue to strive to improve our service standards. We will ensure that this incident does not happen again. Once again, we thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
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k***n
Leisure
9.4
/10
Reviewed 3 week(s) ago
steady and very satisfying,
the room is very comfortable, the view is very beautiful, you can enjoy the sunset and the twinkling lights of Surabaya at night,
the hotel service is friendly
from the parking staff, lobby staff, to the room service is very satisfying
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Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will strive to maintain our commitment to providing the best service from the heart. Once again, we thank you and look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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MF
Muhammad F. J.
Staycation
9.7
/10
Reviewed 4 week(s) ago
Nice view from the window, clean room, delicious breakfast, close to Tunjungan, just walking distance, there are also many restaurants and cafes around the hotel.
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Accommodation's Reply
11 Jul 2025
Dear Mr./Mrs. Muhammad F.J., Warmest greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel for your visit to Surabaya. We are delighted to hear your feedback and will try our best to maintain our service to provide the best service from the heart. Once again, we thank you and we look forward to welcoming you again at Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Asst. Front Office Manager
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N***n
8.5
/10
Reviewed 4 week(s) ago
The parking lot is very far from the hotel, it's difficult if you want to take something from the car
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Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, Warm greetings from Midtown Hotel Surabaya. Thank you for choosing Midtown Hotel Surabaya for your stay in Surabaya. We apologize for the inconvenience and will continue to strive to improve our service standards. We will ensure that this incident does not happen again. Once again, we thank you and we look forward to welcoming you back to Midtown Hotel Surabaya. Sincerely, Miftahul Huda, Assistant Front Office Manager
See original
Number of reviews per page
20
40
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