Hotel Horison Arcadia Heritage Surabaya

Explore Hotel Horison Arcadia Heritage Surabaya
8.5
Very Good
From 4,994 reviews
Provided by travelers on
Cleanliness

8.7

Room Comfort

8.6

Meal

8.3

Location

8.7

Service and Facilites

8.6

People often mention about Hotel Horison Arcadia Heritage Surabaya
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Staff Friendliness (132)
Surroundings (128)
Ambiance (121)
Bedroom (118)
Room Space (110)
Distance to City Center (106)
Accessibility (103)
Bathroom (99)
Hotel Area (95)
Family Friendly (81)
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Traveler Reviews Hotel Horison Arcadia Heritage Surabaya

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Customer reviews
Alif B. R.
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10.0
/10
Reviewed 1 day(s) ago
A very affordable hotel located in the center of the city during colonial times. The best!
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Afifah R.
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Staycation
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9.1
/10
Reviewed 1 week(s) ago
I've stayed here twice. I love the vintage hotel and the old town atmosphere. I always buy the legendary syrup from the factory behind the hotel. It's a great experience. I'll be back again, God willing.
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Accommodation's Reply
05 Aug 2026
Dear Ms. Afifah R, Thank you for taking the time to provide us with your review and feedback. Your comments are very valuable and encourage us to further develop our services to all our guests. We greatly appreciate your attention, as this is crucial information for us to improve the quality of our service and the comfort of our rooms. We hope to have the opportunity to welcome you back again in the future for an even better stay experience. Sincerely, Rully Herlambang, General Manager
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Fakhri B. G.
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9.7
/10
Reviewed 1 week(s) ago
We booked two rooms. They were spacious and comfortable, and the cleanliness was excellent. The only thing we needed to pay attention to was the bathtub faucet. The one we stayed in happened to have broken one, but it was still usable.
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Accommodation's Reply
05 Aug 2026
Dear Mr./Mrs. Fakri B.G., Thank you for taking the time to provide us with your review and feedback. Your comments are very valuable and encourage us to strive to provide the best possible experience for all our guests. We greatly appreciate your attention, as this is crucial information for us to continuously improve the quality of our service and the comfort of our rooms. We sincerely hope to have the opportunity to welcome you back again in the future for an even better stay. Sincerely, Ruli Herlambang, General Manager
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N***s
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10.0
/10
Reviewed 3 week(s) ago
Markotop and recommended, just old-fashioned and outdated.
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Accommodation's Reply
05 Aug 2026
Dear Mr./Ms. N*s, Thank you for taking the time to provide us with a review and feedback. Your review is very valuable and motivates us to continue striving to provide the best possible experience for all our guests. We appreciate your attention to detail, as this feedback is crucial for us in improving the quality of our service and the comfort of our rooms. We hope to have the opportunity to welcome you back again in the future for an even better stay. Sincerely, Ruli Herlambang, General Manager
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S***h
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10.0
/10
Reviewed 3 week(s) ago
It was very comfortable to stay at this hotel.
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Accommodation's Reply
05 Aug 2026
Dear Ms./Mrs. S*h, Thank you for taking the time to provide us with a review and feedback. Your review is very valuable and motivates us to strive to provide the best possible experience for all our guests. We greatly appreciate your attention, as this feedback is crucial for us to improve the quality of our service and the comfort of our rooms. We hope to have the opportunity to welcome you back again in the future for an even better stay. Sincerely, Ruli Herlambang, General Manager
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Verified Traveler
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8.5
/10
Reviewed 3 week(s) ago
The hotel is old but still well maintained and recommended, just leave the hotel if you want to go to Kota Tua.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for your review. We are delighted to know that you chose our hotel for your stay. Your appreciation of the Old City as a cultural heritage photography location is a source of great pride for us. Your review is invaluable and motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya
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D***r
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Leisure
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8.8
/10
Reviewed 3 week(s) ago
The only downside is that the AC is noisy at night, disturbing your sleep. Otherwise, it's fine.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for your review. We are delighted that you chose our hotel for your stay. Regarding the air conditioning issue in your room, we will investigate and follow up immediately. Your review is very valuable and motivates us to continue providing the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya
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Irwan G.
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9.4
/10
Reviewed 3 week(s) ago
Satisfying to stay here, clean, spacious, comfortable. Next time stay here again.
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Accommodation's Reply
20 Jul 2026
Dear Irwan G., thank you very much for your valuable feedback. We are delighted that you chose to stay at our hotel. We are honored that you were satisfied with our clean, spacious, and comfortable rooms. Your feedback motivates us to continue our daily efforts to provide the best possible experience for all our guests. We sincerely look forward to welcoming you back, whether for business or leisure. Thank you again. Ruri Kherlamban, General Manager, Horizon Arcadia Heritage (Surabaya)
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Irwan G.
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9.4
/10
Reviewed 3 week(s) ago
I was satisfied with my stay here. It was clean, cool, and spacious. In the evening, the hotel was bustling with people and plenty of photo spots. One minor issue was that the bidet jet wasn't very strong. I'll stay here again.
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Accommodation's Reply
20 Jul 2026
Dear Mr./Ms. Irwan Gee, Thank you for your review. We are delighted to know that you chose our hotel as your destination for your stay. Your appreciation of the Old City as a heritage photography location is something we are very proud of. Regarding the weak water pressure in the bidet in the room, we will investigate and follow up immediately. Your review is truly meaningful and motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya
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Patricia S.
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Transit
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9.4
/10
Reviewed 3 week(s) ago
I chose this location because it's close to the workshop. Check-in and check-out are easy, and it's close to everything.
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Accommodation's Reply
20 Jul 2026
Dear Ms. Patricia S., Thank you for your review. We are delighted to know that you chose our hotel for your stay. Your compliments regarding the quick check-in and check-out process are something we are very proud of. Your review is invaluable and motivates us to strive to provide the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya
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Choirul A.
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Staycation
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9.7
/10
Reviewed 4 week(s) ago
The room met expectations, clean & spacious. Only flushing the toilet was a bit problematic but it didn't affect much. The area in Surabaya's Old Town is very crowded with visitors, especially on Saturday nights, so it adds to the comfort because many people take selfies, rent traditional Javanese clothes, etc. There are also several cafes that provide various drinks, especially coffee, snacks and heavy meals. And very close to the Chinatown culinary area with various types of cuisine from Javanese, Madurese, Chinese, Western, etc. And no less interesting is the Pasar Terang Coffee Shop with really delicious food. Back to the hotel, the place is very cozy with WarDim interspersed with Live Music. Friendly staff from reception to housekeeping. Always success for Horison, become a Family Hotel by lowering the rate, hehehe. Thank you for being my second home.
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Accommodation's Reply
20 Jul 2026
Dear Ms. Choirul Ae, Thank you for your review. We are delighted that you chose our hotel for your stay. Your appreciation for the Old City as a cultural heritage site is a source of pride for us. Your review is truly meaningful and motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya
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Trias P. M.
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10.0
/10
Reviewed 4 week(s) ago
A comfortable hotel with spacious, clean rooms. The restaurant offers a delicious, comprehensive, and varied breakfast. The neighborhood is bustling due to its proximity to Kota Lama, so there are plenty of vendors, clothing rentals, photo booths, and coffee shops. A stay here is a complete experience.
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Accommodation's Reply
20 Jul 2026
Dear Ms./Mrs. Trias P.M., Thank you for your review. We are delighted to know that you chose our hotel for your stay. Your appreciation for the Old City as a historical tourist destination is a source of pride for us. Your review is invaluable and encourages us to strive to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Rully Herlambang, General Manager, Horison Arcadia Heritage Surabaya Hotel
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
1. The room was nice and spacious. 2. However, the phone in the room didn't work, so if you wanted to order food or drinks, you had to go directly to the restaurant. 3. There wasn't free mineral water during your stay; it was only provided upon request (perhaps the staff forgot). 4. The hot water in the bathroom also worked well. 5. All the hotel staff, from the lobby to room service, were very kind and friendly. 6. The soundproofing in the room was perhaps lacking, as I often heard people talking and children screaming or running in the corridors. Other than that, I would stay at this hotel again if I ever come back to Surabaya.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for your valuable feedback. It was an honor that you stayed at our hotel. We are delighted to hear that you enjoyed your spacious and beautiful room. We will address this issue immediately via your in-room telephone. Your valuable feedback motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back again, whether for business or leisure. Thank you, General Manager, Horizon Arcadia Heritage Hotel Surabaya, Luri Kurlamban
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Trias P. M.
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10.0
/10
Reviewed 4 week(s) ago
A recommended hotel near Perak, across from Old City Park. Lots of vendors selling things, and it's really fun.
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Accommodation's Reply
20 Jul 2026
Dear Ms./Mrs. Trias P.M., Thank you for your review. We are delighted to know that you chose our hotel for your stay. Your appreciation of the Old City as a cultural heritage photography location is a source of pride for us. Your review is invaluable and encourages us to strive to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Rully Herlambang, General Manager, Horison Arcadia Heritage Surabaya Hotel
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
The staff was friendly and very helpful. We received a bonus for checking in early. Hopefully, we can visit again next time and enjoy the charming atmosphere of the old town.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for your review. We are delighted that you chose our hotel for your stay. Your appreciation for our friendly and helpful staff is a source of pride for us. Your review is invaluable and motivates us to strive to provide the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya
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I***u
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.2
/10
Reviewed 4 week(s) ago
The hotel was nice, located in the heart of the old town, so it wasn't far to walk. It's a shame it was just a layover. I'll stay here again in the future.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for your review. We are delighted that you chose our hotel for your stay. Your appreciation of the Old City as a tourist destination is a source of pride for us. Your review is truly meaningful and motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya
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A***i
icon-origin-TRAVELOKA
8.8
/10
Reviewed 4 week(s) ago
Hotel located in the heart of Surabaya's old town.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for your review. We are delighted that you chose our hotel for your stay. Your appreciation for the Old City, the heart of Surabaya's heritage, is a source of pride for us. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya
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Endang S.
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Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
Very strategically located in the city center. Close to the city park.
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Accommodation's Reply
20 Jul 2026
Dear Ms./Mrs. Endang S., Thank you for your review. We are delighted that you chose our hotel for your stay. Your appreciation for our excellent location near the historical park is a source of pride for us. Your review is truly meaningful and motivates us to strive to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horizon Arcadia Heritage Hotel, Surabaya
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L***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.1
/10
Reviewed 5 week(s) ago
Its strategic location, surrounded by aesthetically pleasing cultural heritage buildings, is perfect for a leisurely stroll.
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Accommodation's Reply
20 Jul 2026
Dear Valued Guest, Thank you for your review. We are delighted that you chose our hotel for your stay. Your appreciation of the Old Town as a strategically located area with a rich historical atmosphere is a source of pride for us. For a leisurely tour of the Old Town, we offer a variety of interesting tour packages. Your review is truly meaningful and motivates us to continue providing the best possible experience for all our guests. We look forward to welcoming you back on your next visit, whether for business or leisure. Sincerely, Ruli Herlambang, General Manager, Horison Arcadia Heritage Hotel, Surabaya
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Ajeng T. U.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Fun, good service and comfortable.
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Accommodation's Reply
20 Jul 2026
Dear Ms./Mrs. Ajeng T. U., Thank you for your review. We are delighted to know that you chose our hotel for your stay. Your appreciation for our beautiful location, excellent service, and comfortable accommodations is something we take very pride in. Your review is truly meaningful and motivates us to continue striving to provide the best possible experience for all our guests. We hope to welcome you back on your next visit, whether for business or leisure. Sincerely, Rully Herlambang, General Manager, Horison Arcadia Heritage Surabaya Hotel
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Number of reviews per page
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