N***i

9.4

/10

Reviewed 3 day(s) ago

Recom, near the city center, must stay here

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AR

Akhmad R.

Leisure

10.0

/10

Reviewed 7 day(s) ago

Amazing, if I go to Surabaya I want to stay here again

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IA

Irsma A.

Staycation

8.5

/10

Reviewed 3 week(s) ago

Great location, close to the mall, train station, and kids' favorite food. The fried rice is delicious.

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TP

Tri P.

Business

10.0

/10

Reviewed 6 week(s) ago

The facilities are very satisfying... Friendly service... Smooth Wi-Fi, there is a bonus massage at the front..., delicious food menu, the bathroom is already clean, affordable prices.... but like a 5-star hotel.... Basically all the facilities and services are very satisfying...

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P***h

Business

10.0

/10

Reviewed 7 week(s) ago

The staff are friendly and the location is quite strategic and pocket-friendly of course👍

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1 people find it helpful

Puguh P.

Business

10.0

/10

Reviewed 8 week(s) ago

Very strategic and pocket friendly

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Accommodation's Reply

17 Nov 2025

Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management

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s***i

Staycation

8.4

/10

Reviewed 9 week(s) ago

The staff is nice, the rooms are decent, and it's close to public places. The food is a bit lacking, though.

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1 people find it helpful

Accommodation's Reply

17 Nov 2025

Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management

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YA

Yongki A.

8.5

/10

Reviewed 9 week(s) ago

The location is strategic, but the room cleanliness is lacking,

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Accommodation's Reply

17 Nov 2025

Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management

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Verified Traveler

Leisure

10.0

/10

Reviewed 9 week(s) ago

The hotel staff service is friendly and polite

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Accommodation's Reply

04 Nov 2025

Dear Valued Guest: Grand Hotel Surabaya would like to extend our warmest regards to you. Thank you for choosing our hotel as your accommodation and for taking the time to share your feedback. We are delighted to hear of your memorable experience at Grand Surabaya and look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management

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TP

Tri P.

Business

10.0

/10

Reviewed 10 week(s) ago

The hotel staff is friendly, the facilities are satisfactory, there is a free massage, the rooms are quiet... great... all the facilities are okay

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Accommodation's Reply

28 Oct 2025

Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management

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we

wira e. p.

8.8

/10

Reviewed 11 week(s) ago

Sitting toilets cannot be cleaned with water.

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1 people find it helpful

Accommodation's Reply

23 Oct 2025

Dear Sir/Madam: Grand Hotel Surabaya, We sincerely apologize for the inconvenience caused during your stay. We will continue to review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our services and comfort. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management

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E***a

Business

8.2

/10

Reviewed 11 week(s) ago

I've stayed here several times because it's close to culinary spots, malls, and easy access to public transportation. However, there are some hotel items that need updating, namely the towels. In my opinion, they're beyond use, especially since the color has faded and the edges are torn.

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1 people find it helpful

Accommodation's Reply

23 Oct 2025

Dear Sir/Madam: Grand Hotel Surabaya, We sincerely apologize for the inconvenience caused during your stay. We will continue to review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our services and comfort. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management

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Verified Traveler

Leisure

9.6

/10

Reviewed 11 week(s) ago

I have been a regular customer staying here many times.

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Accommodation's Reply

23 Oct 2025

Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management

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i***n

Business

8.5

/10

Reviewed 11 week(s) ago

The staff is friendly, the place is also clean.

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1 people find it helpful

Accommodation's Reply

23 Oct 2025

Dear Sir/Madam, Thank you for choosing Grand Hotel Surabaya as your accommodation and for taking the time to write a review. We are very glad that you had a wonderful experience at Grand Hotel Surabaya. We look forward to welcoming you back again. Best regards, Grand Hotel Surabaya Management

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NK

Nurul K.

Leisure

6.8

/10

Reviewed 12 week(s) ago

a little disappointed because it doesn't match the order.. asked for a room view that could see the swimming pool, but instead it was closed by a wall, the swimming pool wasn't high enough, it seemed like the floor.. the bathroom and bed need repair, it's a shame, this strategic hotel needs renovation, it's more crowded

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1 people find it helpful

Accommodation's Reply

23 Oct 2025

Dear Guest: Grand Hotel Surabaya would like to sincerely apologize for the inconvenience caused during your stay. The hotel will review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our service and convenience. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management

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Verified Traveler

9.1

/10

Reviewed 12 week(s) ago

Strategic location. Hotel facilities need renovation. Friendly hotelier

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Accommodation's Reply

25 Oct 2025

Dear Valued Guest: Grand Hotel Surabaya, We sincerely thank you for taking the time to write us a review. We apologize for any inconvenience caused during your stay at Grand Hotel Surabaya. We will always investigate and improve your complaint to provide you with the most comfortable stay experience. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management

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r***i

8.3

/10

Reviewed 12 week(s) ago

the bathroom water is very low

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1 people find it helpful

Accommodation's Reply

25 Oct 2025

Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management

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h***k

8.8

/10

Reviewed 12 week(s) ago

Nothing special, not suitable for families but suitable for backpackers

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1 people find it helpful

Accommodation's Reply

28 Oct 2025

Dear Sir/Madam: Grand Hotel Surabaya, We sincerely apologize for the inconvenience caused during your stay. We will continue to review and follow up on your comments and suggestions regarding Grand Hotel Surabaya in the future to improve our services and comfort. We sincerely hope that you will choose to stay at our hotel again. Thank you. Best regards, Grand Hotel Surabaya Management

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A***a

8.3

/10

Reviewed 13 week(s) ago

Stayed in room no. 508. The AC wasn't cold, for breakfast, it wouldn't have been a problem if it was delivered to the room with only 2 menus (fried noodles and fried rice) but the taste was lacking, even though it's usually delicious. Maybe they changed the chef 😁

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Accommodation's Reply

25 Oct 2025

Dear Valued Guest: Grand Hotel Surabaya, Warmest Regards, Thank you for taking the time to write a review. We apologize for the inconvenience caused during your stay at Grand Hotel Surabaya. We will always consider and improve our guest's complaints to provide you with the utmost comfort. Thank you for staying at Grand Hotel Surabaya. We sincerely hope to welcome you back again. Best regards, Grand Hotel Surabaya Management

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Verified Traveler

Business

9.4

/10

Reviewed 14 week(s) ago

In the city center, everywhere is close, the station is also close.

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1 people find it helpful

Accommodation's Reply

25 Oct 2025

Dear Valued Guests, We would like to extend a warm welcome to our Grand Hotel Surabaya. Thank you for choosing our hotel and for your valuable review. We are honored that you shared your wonderful experience at Grand Hotel Surabaya. We hope to welcome you back again soon. The management of Grand Hotel Surabaya is a dream come true.

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Grand Surabaya Hotel

Overall Ratings & Reviews Grand Surabaya Hotel

8.1

8.2

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8.2

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