Heya Valued Guest,
Warm greetings from POP! Hotel Kuta Beach, Bali.
Thank you for taking the time to share your feedback following your stay with us. We sincerely apologize that your experience did not meet your expectations.
We are truly sorry to learn about the condition of your room, including the missing jet shower, the cleanliness concerns, and the noise caused by maintenance work near your room. We understand how these issues affected your comfort, and this is certainly not the experience we aim to provide.
Please rest assured that your feedback has been shared with our Housekeeping and Engineering teams for immediate review and corrective action. We will also evaluate how maintenance activities are scheduled to minimize disturbances to our guests.
Thank you for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much more comfortable and enjoyable stay in the future.
Have a poppin’ day,
Andi Dewi
Marketing & Brand Manager