They're always friendly and helpful.

Nice staff and helpful. Our plane got in hours later than it was supposed to and accommodated us genially. We enjoy the breakfast courtyard and all the plants

Hermosa estadía

staff was great - looked after providing early morning transportation to the airport, ensured it was on time.

very good for the price

Not too clean. Rooms laid out in awkward ways. Rude staff.

The receptionis was very efficient. But the cleannines of room disatisfied completely. Noises all night long. No TV working, no Wi-fi. I don't recommended it any more. It was a good place to stay, no more.

Very helpful staff, spacious room and well kept up.

It was close to the main plaza in Zona 1. I felt safe there. Nice patio filled with plants - colonial style. I wasn’t happy about the receptionist, a nice girl trying to do her best but unfortunately unable to help her customers with the essentials like : where to find a travel agency open on Sunday, and knew nothing about transport out of town. Seemed only to know about one specific driver who could take us places and have us pay a lot for his services. Also the breakfast served the hotel was quite decent but way too expensive.

Although the street on which the hotel was situated looks a bit derelict, the hotel is a short walk to a nice street with lots of shops and restaurants. In general, for the price, the room was a good deal.

We decided to stay here in an attempt to save a little money. This is a reasonably nice hotel, but I can not recommend it due to their unusual surcharges. We arrived late at night (around 10:30pm) and the entire hotel was completely dark inside. There were no lights on in any of the hallways or the lobby, and they did not turn them on for us when we arrived. If it was not for the “flashlight” option on my phone, I would have had a hard time climbing the stairs to my room. The room was comfortable, however I didn’t notice when I booked the reservation that there is a “surcharge” for the “airport shuttle”. (Every other hotel I have stayed at in Guatemala City has offered a complimentary airport shuttle). Their “shuttle” was actually just a taxicab they called for us, who directly charged us Q180 for the ride. This is much higher than the usual rate we have paid for a similar cab ride in the past. Also, buried in the fine print, which I failed to notice until later, was a $15 surcharge, per night, for having a second person in the room. Add this all up, and our stay here was actually more expensive than it would have been at our preferred hotel in the same area, the Hotel Royal Palace. My recommendation is to skip this one and just stay at the Royal Palace instead, especially if you have more than one person with you. The Royal Palace has a much better location, better facilities, better service, a better restaurant, free airport shuttle, and no unexpected surcharges.

The Hotel is small but very quiet it’s clean and found what I needed a clean and comfortable bed hot water and working bathroom. I don’t recommend the restaurant it’s expensive for the kind of menu they have

Good location in Zone 1. Clean. Secure. Accessible. Friendly staff.

Very close to main plaza, not fancy but clean and the team is very helpful.........

Super clean ! Nice and quite!

Relative close to the airport (15 minutes with no traffic). It seems it is located in a not safe area since I asked the receptionist if I can go out for dinner (restaurant is only two blocks from the hotel) and she told me not to go because it was not safe at that time (9:00 pm). Only one UBER working at 3:00 am, so, you maybe need to go in taxi.

Buen servicio

Me encantó, un lugar sencillo pero acogedor y un personal muy amable y dispuesto a ayudar.

Un hotel muy centrico, seguro. Sus habitaciones son sensillas va de acorde al precio.

Muy lindo el hotel y el desayuno muy rico lástima que el último día aunque dijimos q salíamos más temprano desde el día anterior no nos prepararon nada.