The hotel is extremely dirty, the rooms are not in a bad condition they were renovated, but the lobby and the hallways are horrible dirty, bad smells at every corner. The stuff was very mean and unfair, I travel with my 17 y old daughter and at this reservation I made some mistake and checked only one person, I offered to pay for her as well, but they treat me like I was trying to eat and stay

The traditional Japanese breakfast was amazing

This place is a hidden gem. Hot springs are clean and beautiful. The rooms are renovated and extremely comfortable.

There was a great arrival welcome feature of free wine and beverages. My room had plenty of local welcome snacks plus beer, whiskey complimentary. Onsen was beautiful indoors and out. Keiko dinner had plenty of options and was both traditional and dynamic. Service was extremely gracious and after dinner dessert buffet in the lounge was really impressive.

Stayed from 10-13 Jan. It was a good place initially, with good service and food. However the biggest disappointment was the room. Stayed in room 516, It was infested with bedbugs. Hope they will clean up the room better. It is not stink bugs as mentioned in their memo

We had the halfboard option which means dinner and bfast the next day included. We sure glad we did, dinner n bfast was awesome service and we enjoyed the traditional japanese food a lot. Staff were 5star service. The place is very conducive to rest and relaxation. Onsen was 2thumbs up. We didnt know until after that hotel actually has shuttle service to and from train station. So be sure to call them to pick u up from the station if youre not driving. Lobby not very impressive but you’d be surpised with how clean the room is and very modern yet still traditional with the tatami set up. Would recommend to family n friends.

This is an older Hotel that feels like its prime time was in the 1970's and has never left that era and that was perfectly fine by us! This was a great experience we were greeted as we drove up to the property by name as they were waiting for us! The attendant grabbed our bags and lead us to the desk where we checked in and did so in perfect English. We were given our kimonos to wear during our visit which we did. We booked half board we got a nice 5 course dinner and breakfast. The outdoor Onsen was amazing and a 10 out of 10 for us!

お部屋が広くてリラックス出来た

料理がとてもおいしかったです。

料理は朝食も含めてよかったです。

よい

房間乾淨 充滿日式風情 人員親切有禮

食後にロビーで食べることができるスイーツバイキング、大満足でした。

客房整潔，職員友善，當晚趕不及尾班巴士，他們安排員工在車站接車，非常貼心，早晚餐很豐富及美味，溫泉也很寛敞及清潔。晚上7至9時有甜品自助餐及餐飲，水準不錯。

お料理がとても素晴らしかったです！ 今回父親の誕生日のお祝いということで 宿泊させていただきましたが‥ スタッフの対応もとても良く本当に 良い時間を過ごさせていただきました ありがとうございました♪

ロケーションが良かった

私が訪問したときは、日本人の子連れ家族が多かったです。ロビーでの夏祭りイベント（祭りの出店みたいにいくつかの遊びが用意されていました。射的とか）があったからかもしれません。我が家はそういう事前情報はないまま、たまたまこの宿に決めたのですが、こどもたちがすごくエンジョイしていて、ラッキーでした。 ウェルカムドリンクにお茶かワインが選べたり、フリードリンクバーのサービスがあったり、夕食後のドルチェバーがあったりと、至れり尽くせりでした。部屋にウォーターサーバーが置いてあるのも地味に有り難かったです。 屋上テラスで、のんびりと山の緑を見て、自然の音を聞いてリラックスもできました。 近くの御在所ロープウェイで山頂まで行って景色を楽しむこともでき、期待値以上の旅行になりました。御在所岳の険しい山道をのぼっている人の姿や、野生の鹿の姿もたくさん見られました。 基本、自然以外に何もない場所なので、日本人にオススメの場所です。

食事も美味しくお風呂も快適でとても良かった。

御在所岳のすぐそば

古いホテルだけど、いろいろ工夫してサービス向上させていました。 夜、暖房で部屋が乾燥して咳が出たので、加湿器があるとよかったです。