Overall Ratings & Reviews Royal Park Hotel Almaty

It is a great hotel to stay overnight during your layovers.

Very convenient hotel close to the airport, perfect for layovers. The room was clean, comfortable and good amenities. Staff at the reception were helpful and pleasant. The hotel has a dining hall where I had a very good and juicy ribeye. Not sure about the area around, but overall highly recommended for those in transit

The receptionist was super helpful.

Overall great

Good hotel. Great value.

Location is 20-30 mins drive away from Almaty International Airport. A bit far from the centre of Almaty but Yandex taxi is pretty accessible from the hotel and can easily get you around. Breakfast is great! AC works well during Summer months. People working at the reception are super helpful and friendly.

if you want Almaty action - find a place in the upper city - but this hotel is just fine and a good value -

This property is really garbage. Do not suggest this to anyone.

Checked in for a short airport layover. Desk clerk was not at all happy to greet us. She wanted to charge us t4000 per person for a ride to the airport. The room was stifiling hot, and running the AC it took hours for the room to cool down. Upon check out the same desk clerk, told us to "go sit on the couch, while we check out the room." We had already called for a ride, so we had to wait about 15 minutes. Once the clerk got the okay, that we hadn't stolen anything from the room, she simply waved us away, and said "you can leave now". The area around the hotel is in a sketchy area with people walking around, some in the shadows, or just sitting in cars. There is also a car wash next door, that is open really late and seems to be a hangout. We stayed there because the reviews were good, but I would not ever stay there again.

Good

great staff the hotel is 20-25 minutes away from the city center

Very pleased with this hotel, so we came back when we retuened to Almaty. Very clean property. Rooms are beautiful and comfortable, with super clean comfortable bed. Wifi acceptable but could be improved. Front desk was extremely helpful with all needs. In a very nice neighborhood, and is located close to major train station, supermarket, major bus routes into city, and local parks. Will be happy to stay here again in the future.

Good for a night. Next to a small mall with a supermarket. Relatively close to the airport. Restaurant is weak.

Check-in at midnight was flawless. And check-out the same. Room was comfortable and quiet. Everything was very nice.

Good location for airport transfer. Called hotel to notify late 1 AM check-in. Staff was helpful with late night check in. Hotel could work on reducing noise.

It is good value for money but requires higher standards of cleanliness particularly at the reception. Also only one reception understands English.

Very helpful staff.

Best service!!! Nice and clean, thank u for barmen

Love the service provided by Zhamalay. She's an intelligent young lady, very helpful in organizing a day trip for us. Also gave good suggestions on the dinner we had from the kitchen. Kitchen serve good food. Only downside is the location of the hotel, far from city centre but convenient for those travel by train to other countries as it's close to railway station

Nice rooms, good service convenient to airport and great price