Overall Ratings & Reviews Candlewood Suites HOUSTON - PASADENA by IHG

Friendly stuff

simple and quick

room was great just had a smell. Bed and pillows were very soft. customer service was ok

I always stay here because its a great hotel with secured gated parking.

Great hotel

A little concerned about the bathtub in room 414. When you stepped in the bottom would give a little and would make a groaning noise. Also the bottom of the tub is slick, almost fell once. Maybe some safety strips on the bottom. A/C was a little difficult to get the temp just right.

This place should be five stars, but there was a chair in the room that had the cover ripped off - Just take that chair out. All in all very good, I will definitely stay again at this property.

Friendly

Our stay was nice and it was convenient to everything we needed.

Bathrooms are dirty, they gave me 2 rooms and both bathrooms were dirty, one had hair and the other one the toilet was dirty, I had Clorox wipes and cleaned it myself, after driving 15 hours I just wanted to sleep!

The location was in a great spot. The check in process was convenient and front staff were helpful. Our room was on the 2nd floor and it had a faint smell of cats/dogs. We opened the windows and cleaned but the smell remained throughout our stay. Additionally, the tub had a slow drain and we had to wait at least ten minutes between showers to allow all the water to go down the drain. Other than those two issues, the stay was pleasant but will probably not book here again.

Nor coming tonthis hotel again

Very clean and very professional

Very good value for money.

Very nice facility. I will stay there again when I’m back in town .

Great place

Nice

Quiet room. Water pressure was a bit weak and never really got hot.

No problems very quiet and safe , bathrooms could've been a little cleaner

Staff was very friendly. My issue is we requested a king size bed and was on our reservation. We did not know until after we unloaded our belongings that they put us in either a full or queen size room. Since we were already in we decided to make due. Asked the receptionist about the discrepancy and she looked and said it shows a King size but it was changed just before we arrived and did not know why.