Super nice staff. Activities they had were great as well. We had the sunset suite view and it was beautiful to see the lagoon and city life. Food was great as well!! No complaints. Will definitely come back to this boutique hotel!

First time in Cancun at NYX. It was an amazing hotel with 4 restaurants to choose from. We had all inclusive and it was so nice ha ing to not worry about prices. The staff was so nice and helpful. Our room had a great ocean view. Would definitely go back!

The room was clean, the staff was great

Overall, this is a beautiful resort with great amenities, delicious food, and a friendly attentive staff. The grounds were well maintained, and there were plenty of activity and facilities to enjoy during the stay. The dining options were excellent, and every staff member we encountered was welcoming and helpful. Unfortunately, our room experience was disappointing. We specifically reserved a room with two beds, but upon arrival we were informed the Delux rooms only have a king size bed. When we entered the room the bed was actually queen size rather than the king size we were told to expect. We were informed the resort was fully booked due to a wedding that was going to take place. In addition, the air conditioning was not properly working, making the room a little uncomfortable. While the resort itself has many positive qualities and the staff did their best to assist, the issues with the room accommodations took away from what otherwise could have been an excellent stay.

Amazing hotel to stay at

Food is good. Staff service is good. Beach would have been nicer if they would clean the seaweed off more frequently

Las instalaciones estaban muy bien, los restaurantes , la comida fueron muy buenos. La localización espectacular, la playa, el servicio , los empleados se merecen cinco estrellas. Vale la pena volver

Great boutique hotel, amazing food. The place itself is okay, can use some renovations but it’s an amazing place

The Deluxe room was out dated the head boards on the beds had stains and seemed dirty the restroom was awful not happy with my stay at NYX I would never stay there again

My absolute favorite place to stay! The staff are truly amazing friendly, attentive, and always going the extra mile.

The staff was beyond incredible I had a disabled friend who I thought would be able to handle the ramp with her walker but found out she was not the staff helped her every time she needed to move from the room to a restaurant and they were incredible I would recommend this resort to anyone who is frightful of taking someone who is disabled. Miguel Umberto and the other staff at the front door were my saviors I cannot say enough about them the restaurants went beyond trying to help us everyone there was so courteous and helpful I love this place

Nice room with lovely staff, food on the deck restaurant and at breakfast were great, dinner could have been a little better Large pool, great beach location

Small resort that proves personalized service. Food ia fresh and not mass proudced. The entertainment is just right. Good activities...wine tasting, mixology classes definitely a hightlight.

Wonderful all inclusive property. The food was amazing and the staff went above and beyond.

Rooms were clean and good size, staff were extremely attentive, helpful and kind. Very cozy amenities, close to the beach. The one thing I wish it was communicated is the need for closed-toe shoes for men entering any dining areas in the hotel.

Everything was good ,beach was very good small hotel / property very clean staff was very good helpful ,Josee beach server was excellent always ready to help , very good experience wonderful vacation !

The entertainment team was amazing and really made the trip fun and memorable. The food was average overall, but the sushi bar was definitely my favorite. The beach was beautiful and very enjoyable. One thing that could be improved is the pool seating, chairs were usually all taken by 8 a.m. each day. Our son and fiancée had a room facing the street, and it was pretty loud with traffic, honking and noise from nearby construction. Thankfully, our beach-facing room was much quieter and had a great view. The location was excellent, and overall we would definitely recommend staying here!

The hotel was very clean and well kept. I did however miss the show that some of the other hotel’s have. The room was very dark with a small window facing the elevator. They had better rooms and could upgrade you but you would have to pay another $400us so no thanks.

I would not stay there again if the hotel offered a week for two and airfare. The room was awful: next to noisy utility rooms (pipes pinging) and cleaning staff staging point - show up around 6:30. Air conditioner sounded like unbalance washing machine. No sound proofing. Evening activities at lobby bar very loud. Hear people partying in the early morning hours. High pressure sales on a travel club ($499/yr.) Don't do it.

Stayed for 6 nights. Very good location, staff, cleanliness, food were all great! Happy guests here.