Sunset Mountain Inn and Spa

Explore Sunset Mountain Inn and Spa
7.6
Pleasant
From 923 reviews
Cleanliness

8.0

Room Comfort

7.6

Service and Facilites

8.2

Traveler Reviews Sunset Mountain Inn and Spa

Number of reviews per page
20
40
Top reviews
MARIE
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 31 week(s) ago

Expedia Group verified review

Our unit had everything we needed - kitchen, laundry; very clean. Lots of dining options all around. Very convenient with a short drive to Banff. Will definitely stay again.
Marilyn
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

The staff were very friendly and helpful.
Jill
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

The staff were very helpful, always super friendly, the room was pretty big, had what we needed to make our own quick meals.
Trevor
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 44 week(s) ago

Expedia Group verified review

Fast check-in, friendly staff, and received an upgrade. Building needs some maintenance, outdoor parking way too tight.
Rolly
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Front desk Jackie was very helpful.
wilma
icon-Family
Family
6.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Location was very good with friendly staff. The only thing we didn't like is the kitchen sink wasn't draining well. . We reported it and got fixed 1 day before we end our holiday.
Susan
icon-with Partner
with Partner
8.0
/10
Reviewed 47 week(s) ago

Hotels.com verified review

Room was dated and bed was awful! So uncomfortable. The power went out on the second night. I couldn’t call the front desk because they close at 11:00. Called the emergency number to find out it was a planned outage from 11pm-5am. No staff told us this would happen
Rebecca
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

Lovely little appartment / room within easy walking distance of the centre of Canmore. Facilities a little dated but everything we needed.
Tanja
icon-Leisure
Leisure
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Fantastic apartment. Totally felt like home. The view was amazing and a great way to wake up each morning. Thank you
Mitchell
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Furniture in the room was pretty old. Room was not updated in a while. Not a terrible place to stay. Didn't used any of the facilities. It worked for us. We of course got the room across the hall from the ice and vending machine. Basically outside the door. However, since the weather was not warm, nobody used the ice machine during our stay.
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Alan
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Staff were excellent but the standard of the accommodation was not what was expected. Tv in the lounge not working, some lights not working and the door between the bedroom and kitchen area would not close properly
Brittni
6.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

We had a pretty solid experience. The rooms were nice and the breakfast was decent. We had a major power outage during our stay and got moved from one hotel to another after booking months in advance. We also had some considerations with our shower.
PATRICIA
icon-Leisure
Leisure
6.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Nice room. Lots of rules. Sign not lit so difficult to find. Reception was sweet to wait for us
Rosalie
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

We found the pillows a bit hard
Pierre
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Was great!
Ashley
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Friendly and helpful staff. They were able to answer my questions prior to arrival. Room was clean. We got upgraded to a larger room with a mountain view which was fantastic. Hallways under renovations but we didn’t notice any construction noise during our stay
Duane
icon-Leisure
Leisure
10.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Staff friendly. Cozy two bedroom with kitchenette
Charles
icon-Leisure Family
Leisure Family
2.0
/10
Reviewed 53 week(s) ago

Expedia Group verified review

Two days before our trip the property we booked and paid for notified us that we were being relocated to a sister property to accommodate other guests. We had to pay for it in full, and if we cancelled we would not get our money back, but yet they can bounce us to a Super 8 caliber location without compensation or upgrade. The whole industry has become self serving and could care less about their clients. The people at the site were excellent but that does not make up for the way we were treated without recourse. Needless to say, getting treated like this two days before our vacation started did have a negative effect on the whole week. Travel is becoming less desirable.
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Spencer
icon-Leisure
Leisure
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Great time here! The front desk team was super accommodating and helpful. The rooms was super clean and nice - we even got upgraded to a condo suite! Thanks!
Michelle
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

My family stayed at Sunset Mountain Inn and spa for 4 nights. The staff (Jackie and Ruth) were so welcoming and amazing. Our place was clean with all the amenities we needed. Pool and hot tub was a hit after a long day of walking. Views from our balcony was stunning. Bed was comfortable. My only concern was my bedroom curtains were not blackout so at 5:30am sunrise, brightness woke me up. I would definitely go back here and recommend it. You wont regret it.
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