The Castle Collection - 14 Cook Street

Explore The Castle Collection - 14 Cook Street
8.8
Very Good
From 72 reviews
Cleanliness

9.2

Room Comfort

9.2

Service and Facilites

9.6

Traveler Reviews The Castle Collection - 14 Cook Street

Number of reviews per page
20
40
Top reviews
Alex
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Great place to stay. Close to everything. Lots of space. Good kitchen.
Alan
10.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Amazing spacious apartment. Key codes sent in plenty of time. Security deposit returned within hoyrs of check out. Will definitely use again
David
10.0
/10
Reviewed 26 week(s) ago

Hotels.com verified review

Clean room and comfy bed
Michelle
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Hotels.com verified review

Fabulous. Clean, excellent facilties. All u need except a hairdryer.
Joanne
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

The apartment was in a quiet but great area for many bars, restaurants. The apartment had spacious rooms with tall ceilings. We were on a lower floor so unfortunately we didn’t have any views at all but that was just pot luck. Many car parks available nearby but if you use the code they give you it will reduce the fee quite a lot. Check in wasn’t very smooth for me as my ID email hadn’t been received apparently by admin. It wasnt until I chased it by phone call did we get the check in codes! Maybe a one off?
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Candida
icon-with Partner
with Partner
6.0
/10
Reviewed 29 week(s) ago

Hotels.com verified review

The apartment was well laid out and generally comfy but needed frosted glass in all the bottom panels of the windows (only in bedroom areas) as there was nothing but concrete and stairwell windows to see. Luckily there were very nice curtains and plenty of lighting options. The bed was comfy and clean The frying pan was difficult to clean and had been put away dirty - I assume by the previous occupants. There was a health & safety concern in the shower as the cover came off the plug hole when the water backed up during a shower to reveal a very sharp rusty spike which I just managed to avoid standing on. This occurred on the last day of our stay and so there was no chance for the situation to be rectified whilst we were there. We did contact the hotel group prior to submitting this feedback but did not receive a response.
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Shaun
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 32 week(s) ago

Hotels.com verified review

Very well maintained apartment, very close to Mathew Street and the Cavern Quarter. It has everything you need for a short or long stay. Full kitchen, large sitting area with TV and 2 very generous sized bedrooms and bathrooms. Very quick to respond to questions and a very helpful team running things behind the scenes.
Nathan
icon-Leisure
Leisure
10.0
/10
Reviewed 35 week(s) ago

Expedia Group verified review

Everything was spot on
Michaela
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

Great apartment in the heart of the city, we will definitely book here again.
Richard
icon-Business
Business
10.0
/10
Reviewed 38 week(s) ago

Hotels.com verified review

Great communication, excellent apartment. I cleaned the sink myself when I arrived, but no problem I do this at home. The apartment was spacious and a home from home with high ceilings and comfortable furniture. It was an excellent alternative to the boring chain hotels I normally stay in every week night. The Cooking facilities were very good with ample utensils etc. I really enjoyed my stay and will return without hesitation when working in Liverpool again. Thanks Lily for the excellent communication and support with easy to understand check-in instructions. The apartment is in a thriving area of Liverpool 1 adjacent to the Beatles District 3 minutes walk from the Cavern Club. My only gripe in 2025 is no Smart TV. Just Terrestrial Channels no Netflix etc. But, hey ho, I listened to music instead. Overall excellent.
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Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 40 week(s) ago

Hotels.com verified review

Great location, apartment has 2 and plenty of kitchen cutlery. Could have been alot cleaner, the beds were clean and comfortable, however the living area and bathroom were dusty, particularly on the skirting boards and kitchen table. Also only left us half a toilet roll.
Paul
icon-with Partner
with Partner
10.0
/10
Reviewed 46 week(s) ago

Hotels.com verified review

Excellent facilities great location.
charles
10.0
/10
Reviewed 55 week(s) ago

Expedia Group verified review

This was a great location for us very happy close to the cavern close to good eats close to the mall good spot
Robert
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Stay here lots of times and looking forward to say again..fantastic apartments
Larry
icon-Leisure Family
Leisure Family
8.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

It would have been much better if the property offered a few more essentials to the customer, such as: bathroom soap, Kleenex, paper towels, kitchen sink plug, dish rack, coffee, instructions on how to use heaters...and the ultimate suggestion...change the water pump system (way too loud).
Tina
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 74 week(s) ago

Expedia Group verified review

Loved the spacious accommodation, with a very relaxing atmosphere and had everything we needed, lots of natural light, near to all amenities. Located in a beautiful old building, very comfortable beds. The lift wasn't working, but we were informed of this well in advance, and it wasn't an issue for us at all. We will stay again.
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Sylvia
icon-with Partner
with Partner
10.0
/10
Reviewed 74 week(s) ago

Hotels.com verified review

Clean and comfortable accommodation , layout of the amenities was great too
Peter
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 79 week(s) ago

Expedia Group verified review

Some noisy but it is the city centre
Denise
10.0
/10
Reviewed 83 week(s) ago

Hotels.com verified review

The appartment was perfect for our stay and great location ,good facilities .Would definitely use again if visiting Liverpool
Peter
icon-Leisure with Friends
Leisure with Friends
6.0
/10
Reviewed 85 week(s) ago

Expedia Group verified review

Property is well located for centre of Liverpool, and is truly huge. Decor is rather tired and dated, but it wasn’t expensive for it's size. My disappointment stems from the fact that it doesn't look as well furnished as the photos, but what was provided was certainly suitable for our needs. My biggest gripe was only 1 roll of toilet paper and no hand soap or shower soap/gel. Had i have known, i would have brought something with me
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Number of reviews per page
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