Overall Ratings & Reviews Holiday Inn Express & Suites DENTON SOUTH by IHG, an IHG Hotel

everything was good. no issues

great place

Overall, our stay was good. I have a few complaints, there was hair in the shower, there was a constant humming noise coming from the bathroom, the water pressure for the shower was pretty low. and the air conditioner is pretty loud. My husband said when he went to breakfast there weren't many options.What was good, the hotel is by Starbucks, a Cinemark, and several restaurants. The staff were all friendly, the room didn't smell mildewy or smoky.

The staff were amazing and so friendly. The suite itself was pretty nice considering the price. All in all it was a very clean and quiet and I would definitely stay there again.

The hotel can be very nice. However the three nights we were there we never received room service. Each night we had to go to the front desk and ask for towels. The outside in front had hangers on the ground. Staff was good

Not the first-time staying at this holiday inn express and everytime it's been a great stay

Quiet, clean, great location

Quiet environment, continental breakfast with several options, friendly staff, very comfortable bed and a sleep aid included. Very nice place.

The staff was outstanding, extremely professional, and very courteous. Also, the room looks like a magazine cover. It is very modern. The bathroom is safe for seniors. Thank you for being impressive.

Every employee was very friendly and helpful and even checked on us during our stay. Would definitely recommend this hotel

Nice room, comfy beds, friendly staff

The stay was great, I got checked-in very quickly and the front desk person was very friendly and helpful. I had a small problem in my restroom, they came and took care of it that same day. The room was very clean and everything seemed to be in working order. The bed was comfortable and the air conditioner worked well.

The manager, Jean, was incredibly rude and bullying. She refused to have a reasonable conversation and just kept talking over me regarding an issue with payment. My card was run, and approved, at check in. However, I was told payment was not showing up on their in. I pulled up my account online and showed the receptionist that the charge was appearing in my account. She didn’t want me to have to keep running my card again and again, so we just left it at that, and she was going to look into it. No issues with checking out the next day. Then, I get a call the following day from Jean wanting to run my card again, showing non-payment. I told her the charge was still pending in my account, and I’d like to wait until the next business day to see if it actually posted before running my card for another $300. She wouldn’t listen. She kept talking over me. She told me I was refusing to pay. I let them run my card twice, even though it said approved the first time. I told her I was happy to make sure the bill gets paid, but she would not listen. She was incredibly rude and bullying through the entire conversation. I will never stay at a Holiday Inn again, as I see this is how they train their managers to treat patrons. Jean should be relieved from her position. Obviously, she does not have the intelligence or tact to handle situations like this. I’m sad that a nice weekend with my family ended up this way. Do better, Jean. Do better, Holiday Inn.

Great hotel

My stay here was perfect for the situation and a great location to get to and from the university. There was plenty of eatery around it in walking distance and a movie theater near by. I would definitely consider staying here again.

Clean polite staff

Was a wonderful place to stay and the beds were great

Hotel was centrally located to shopping and restaurants. There was a bit of highway noise, but nothing terrible. Staff was courteous. Hotel was clean.

comfort

The staff were phenomenal during the stay!!!