Overall Ratings & Reviews The Majestic Hotel Kuala Lumpur, Autograph Collection

If hotel guest, the parking should be waive.

very nice hotel, staff are friendly, comfortable bed and there is bathtub in every room, highly recommended

Perfect. Keep it up on the service from the management. The best

Overall the staff services will need to improve a lot here. Hired too many foreign workers without smiles.

We stayed in a Grand Suite, Bed and mattress was not comfortable at all, we felt it was thin and hard. Swimming pool only caters for adults, There is no kids pool and this property is not a kids friendly and also the toilet room glass door is opening inwards instead of out.

The best! Definitely will come again.

The hotel staff is friendly and welcoming.

True to its name, in term of service and breakfast. Tried its dinner buffet, good.

Superb experience with the perfect room & variety of food when breakfast.

Food good, environment good, but swimming pool not kid friendly.

I was so happy. Definitely will repeat 🤗. Everything was so perfect. Was there for my husband 's birthday. Thank you for the complementary cake (during my afternoon tea).

This is my 2nd time staying here. And i'm in love with this hotel from the first site. The hotel lobby smells good, the rooms are ok, especially when we first arrived we got a free upgrade to a junior suite. And what I also like is the food, the best food is their Japanese food, you must try … and for sure I will come back to this hotel again.

2nd time staying here rooms was perfect but our luggage took a long time to be sent to our rooms.

Reception staff are looking as they're FORCED to work.

Very very good, want to come back again.

Love the whole experience here! The bath tub + TV in the toilet is the highlight of the room. Breakfast is OK.

A very slow registration for check in. Stand 1 hour at lobby to get a room with my baby crying. Disappointed with the service of this 5 star hotel. People who come & que for check in at 3pm also get a room same like me at 7pm. Luckily I only que for 1 hour cause arrived there at 6pm. I already went to a lot of 5 star hotel and never face such a mess registration service like this hotel. I understand the hotel just open after announcement PKPB on 7 Dec, but the management should already prepare for bigger crowd of customer. When I arrived other people have wait for 2-3 hours que to get their rooms ready. A lots of family stranded at the lobby with kids for few hours. During breakfast the que are so long even to get nasik lemak have to que half and hour. If you guys want to cut off staff do not cut off the cleaners & people at F&B, or else room are not ready, food are serve very slow. I am totally disappointed. People pay for good service and have high expectation due to your good reputation. Please improve your management.

Check in and check out process were hassle-free! The room was exquisite and well-equipped and of course a plus for being environmentally conscious especially with not serving water in plastic bottles! Staff were so friendly!

Nice classic hotel without the horror feeling 😆👍🏼 really enjoying our stay. And the room service food that we order were also delicious. We also tried their afternoon tea in their famous Orchid Conservatory room. You should make early reservation for this room. All the staff also very friendly and attentive. Only one downside small things, the coffee table in our room was dirty with something sticky on it, may be the cleaner missed it somehow and overall room a bit dusty somehow I keep sneezing 🤭

Nice hotel but no complimentary parking even for hotel guest which is stupid. breakfast was good but lack of variety