Location near to MERR where there are so many culinary areas

Hotel staff are friendly & helpful at check-in.

comfortable atmosphere, friendly prices, clean swimming pool, cool live music

Very pleasant, from the atmosphere to the service. The only downside is that breakfast isn't included. The connecting door isn't available. The floor in front of room 316 is a bit dangerous. Some parts of the granite are uneven. I was really scared of getting hit by my feet. Otherwise, it was very pleasant.

It was a pleasure staying here. The hotel was clean and complete. There was a swimming pool and a gym. It's just a shame there were more sockets in the room. Maybe they could add more.

A perfect choice amidst the hustle and bustle of fast-paced Surabaya, this tranquil hotel offers a natural and homey feel. It boasts a gym, swimming pool, and free karaoke, all of which are a must-try during your stay. It's all very enjoyable. I'll definitely be back if I get the chance.

fun and comfortable to be a regular every time I go to Surabaya

The hotel staff were very friendly and very helpful in serving the hotel check in.

The friendliness of the hotel staff is accompanied by the tranquility of a beautiful hotel.

The hotel staff is full of friendliness and the hotel atmosphere is calm and the yard is beautiful.

The hotel staff is very friendly and very helpful during check in and other services.

The hotel staff were friendly and very helpful upon check in.

The hotel staff is friendly; it is also clean and very quiet.

Satisfactory, friendly staff and clean rooms... Can stay here again

The place was amazing! This is the second time i went here. The room, pool, and all facilities are clean. The staff are friendly.

the staff so friendly and we can fun in the karaoke room with family.but just disappointed first when i asking about haidryer one receptionist say must rent and in afternoon 1 other girl receptionist say can borrow for free.everywhere i travel always have hairdryer for free dont know whats going on first day when i asking abut that.all stuff is good only the bed single very small .but for me everythings still good and area easy to find food

Friendly hotel staff and also clean hotel, quiet hotel atmosphere

I stayed in a Suite Room at Narita Hotel Surabaya and overall, the experience was quite satisfying. The room was spacious, clean, and the interior design felt comfortable. The living room and bedroom are separate, making it perfect for those who need extra space for working or relaxing. The in-room amenities are also complete: cool air conditioning, a soft sofa, a spacious work desk, and TVs in both rooms. The bathroom was large with steady hot water and a full range of toiletries. The bed was comfortable, and the sleep quality was good due to the room's relatively quiet atmosphere.

friendly hotel staff, good service

Good, if there's a promo, tell me, haha