The staff is very friendly, the service is good, asking for slippers and borrowing a hairdryer is really quick. Perfect for newlyweds because there's a bathtub, haha. So in love with Narita.

The room is spacious, clean, tidy, there is a bathtub.

Nice rooms, cleanliness is maintained & hotel staff service is also friendly and good.

Happy, calm atmosphere, very pleasant.

Favorite hotel, very suitable for families.

Clean, tidy rooms, friendly service, very clean swimming pool.

It’s always been a pleasurable experience to stay at Narita Hotel. The staff are friendly and helpful, the room and the common area are clean and tidy. The facilities are great, there’s a gym, a swimming pool, afternoon tea and wonderful entertainment such as traditional karawitan music or karaoke band. Highly recommended!

Clean rooms and toilets, playground provided in the lobby, friendly staff.

Thank God, the hotel is comfortable, clean, and tidy. The staff is very friendly. Very good. It's kid-friendly. Okay, great, great 😍

The hotel's location is strategic, clean, and quiet. Since the swimming pool is open to the public, it's very busy on Sunday mornings.

Friendly staff, comfortable rooms, spacious yard.

Very affordable at a price of around 400 with all the facilities

Every time you go to SBY you must stay at Narita

All rooms have bathtubs. The hotel is clean, has ample parking, and there's a swimming pool.

The hotel is beautiful, clean, and family-friendly. Perfect for a staycation with your family. The staff is friendly. My son always asks to stay here every month because it's comfortable and the pool is clean. Overall, it's great. The price is also budget-friendly.

Comfortable, friendly staff, fast Wi-Fi

The most comfortable hotel when always returning home to Surabaya

It was a very good location with bigger rooms.

The staff is friendly, the facilities are complete and it is suitable for a family vacation or staycation.

Very friendly staff, complete facilities and suitable for family trips/staycations