T***y
Leisure
9.1
/10
Reviewed 3 day(s) ago
Comfortable hotel, but yesterday's experience was that access to the hotel room was still accessible to other people.
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Accommodation's Reply
19 Oct 2026
Dear Valued Guest,
Thank you for sharing your feedback with us.
We are pleased to know that you found our hotel comfortable. However, we sincerely apologize for your concern regarding room access and the possibility of unauthorized individuals entering your room. We understand that the safety and privacy of our guests are of utmost importance, and we take this matter seriously.
Please be assured that the hotel management will coordinate with our Front Office and Security teams to investigate this concern and review the room access procedures to help ensure the safety and privacy of our guests.
Thank you for bringing this matter to our attention. We truly appreciate your feedback and hope to provide you with a safer and more reassuring experience on your next visit.
Warm regards,
Ricky Riadhy
Hotel Manager



