(-) Actually the registration process is easy. But when checking in, around 13:40 I was asked to wait for the room, I understand that check-in starts at 14:00. But until 14:45 I was not given any information. Even though I was sitting right across from the receptionist. I kept seeing other guests go to the room first. Until I myself had to return to the receptionist at 15:00, only to find out that the room was ready "earlier" ??? Nobody was caring enough to approach me. I felt abandoned. The worst part: not even a single apology extended or at least a thank you for waiting.
(-) During Nyepi, Room Service is not operating. Meanwhile, the restaurant is only open until 7 pm, with limited buffet options.
(+) Location in the ITDC area.
(+) The WiFi network is very good.
(+) Basic facilities needed in the room are available, supporting comfort.
(+) Clean rooms.
(+) The taste & price of the food is satisfying (a la carte, except for the buffet during Nyepi).
(+) The swimming pool is open until 10pm.
(+) Check-out process was pleasant. It was smooth. Unlike Check-in.