9.4
Exceptional
From 266 reviews
Cleanliness

9.6

Room Comfort

9.0

Service and Facilites

9.4

Traveler Reviews Hotel Excelsior

Number of reviews per page
20
40
Top reviews
Kerry
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10.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

Zermatt is expensive. So I was looking at something at a more favourable price and crossing my fingers it wasn’t dreadful. It turns out that this hotel was a really awesome place to stay, if you want to have a few CHF left in your pocket to enjoy the opportunities in the mountains. The rooms are small, but clean, comfortable and efficiently laid out. The breakfast was amazing. The staff were super helpful. (I forgot that the shops close for lunch and I couldn’t get my ski equipment back to the shop before my train departure. The staff member at the desk promised to take care of it. Here’s the BEST THING about this hotel: location! It’s an easy walk from the train station but not on the main street (which I imagine can be noisy) and mere steps away from a bus stop for both the red and green lines.
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Caitlin
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10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Lovely area and helpful staff. Showers are quite small in the bathrooms. Breakfast is really nice, great selection of foods.
Chandan
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10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Good for a short stay. Staff was helpful. Check in time is pretty strict. No restaurant in the premises. Decent breakfast. Located close to a few restaurants and shops.
Ajit
icon-with Partner
with Partner
8.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

The staff could be more friendly
Levi
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10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Hotel kept clean, did not have a Matterhorn view I was in the back side but still a great view of the lower city. Room nice and comfy with a warm down blanket. It's nice to plopen the window at night and catch the cool Alpine breeze. You can faintly hear the river below and you fall fast asleep.
Dennis
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 30 week(s) ago

Hotels.com verified review

Room was spacious and had a balcony view of the Matterhorn.
Maximilian
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

We loved it! Will be back again.
Kristal
icon-Leisure
Leisure
10.0
/10
Reviewed 39 week(s) ago

Expedia Group verified review

Staff were warm and friendly especially the bartenders whose names I can’t remember. There was this one guy who was courteous to point out a few hotspots nearby which made my overnight stay better. Thank you ;) I enjoyed the ambiance, heated towel racks and warm bathroom floor. It was short stay but good place to stay. I would visit again and recommend to others.
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Tim
icon-with Partner
with Partner
10.0
/10
Reviewed 43 week(s) ago

Hotels.com verified review

Right in the area you want to be with a great view of the Matterhorn!
Tim
icon-with Partner
with Partner
10.0
/10
Reviewed 48 week(s) ago

Hotels.com verified review

Great room at the top of the hotel looking straight onto Matterhorn. Worth every penny just for the view.
Camilla Joy
10.0
/10
Reviewed 50 week(s) ago

Expedia Group verified review

Charming!
Andrea
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Incredible place in Zermatt. Amazing staff, great hotel.
lisan
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

We stayed at a room with a balcony facing mt Matterhorn. Train station is in walking distance and the streets are luggage friendly. The hotel is close to the river and you will have lots of dining options. With the forever changing mountain climate, clouds flying in and out, a nice Mountain View helped in deciding when to head to the top viewing platform.
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Takumitsu
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 54 week(s) ago

Expedia Group verified review

Great mountain view😆
Bing
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

Beautiful hotel and friendly staff. Our room has beautiful view of Matterhorn.
Irma
icon-Leisure
Leisure
10.0
/10
Reviewed 56 week(s) ago

Expedia Group verified review

It was amazing
OFELIA
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Good location
Robert
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 60 week(s) ago

Expedia Group verified review

Fantastic room. Great balcony to view and enjoy The Matterhorn. Bed and bathroom wonderful. The bar staff was not really good at mixing a good drink. The breakfast was quite nice and good
Catherine
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

It was in the perfect location with a window view of the Matterhorn. We loved our room and the breakfast was excellent. A lot of great choices. I would definitely return to this hotel.
thea
icon-with Friends
with Friends
10.0
/10
Reviewed 61 week(s) ago

Expedia Group verified review

Beautiful view of the Edgar room was very clean. Breakfast was OK.staff was great!! I
Number of reviews per page
20
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