The Jayakarta Suites Bandung
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Overall Ratings & Reviews The Jayakarta Suites Bandung
Traveloka (11,126)
Other sources (88)
8.4
Very Good
From 11,126 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.2
Location
8.6
Service and Facilites
8.5
People often mention about The Jayakarta Suites Bandung
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Staff Friendliness (222)
Ambiance (204)
Variety (204)
Room Space (201)
Bedroom (199)
Hotel Area (199)
Family Friendly (197)
Taste (189)
Bathroom (173)
Distance to City Center (164)
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Traveler Reviews The Jayakarta Suites Bandung
Number of reviews per page
20
40
Customer reviews
YP
Yudi P.
Staycation
10.0
/10
Reviewed 1 day(s) ago
A family favorite hotel. Every holiday to Bandung, we always stay at the Jayakarta Hotel.
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1 people find it helpful
Verified Traveler
Leisure
10.0
/10
Reviewed 2 day(s) ago
Recommended.. Good service, friendly staff.. Thank you
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M***A
8.1
/10
Reviewed 4 day(s) ago
The price and the room are totally incompatible
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HS
Hendriawan S.
Leisure
9.7
/10
Reviewed 5 day(s) ago
Old hotel.. but the service is excellent, the location is close to everywhere.
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I***a
Leisure
8.5
/10
Reviewed 5 day(s) ago
The hotel staff was friendly and check-in was quick. This is my second stay at this hotel. Overall, it's good.
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I***a
Leisure
8.5
/10
Reviewed 5 day(s) ago
Check-in was fast. The room was clean and comfortable. This is my second stay at this hotel. Overall, it's good.
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N***a
Staycation
8.8
/10
Reviewed 1 week(s) ago
The room is comfortable, suitable for bringing family because there is a pool for children.
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1 people find it helpful
W***Y
Staycation
10.0
/10
Reviewed 1 week(s) ago
Very enjoyable. The swimming pool is really nice, the kids love it. The hotel is old but well-maintained and clean. Close to everywhere, culinary, outlets, and tourist attractions. It's just a shame we couldn't get a connecting room because it was full. So it was a bit of a hassle going back and forth to the kids' rooms. Overall, it was satisfactory.
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F***a
Leisure
8.5
/10
Reviewed 2 week(s) ago
This hotel is old. There's a historical inscription stating it was built in 1957, so almost everything is old and some may not be in prime condition. But overall, it's still functional and in good condition. Perhaps future maintenance and renovations are recommended to make it even cooler.
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2 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear guest,
We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future.
Sincerely,
The Jayakarta Suites Bandung
EW
Endah W.
Leisure
9.7
/10
Reviewed 2 week(s) ago
Very helpful, as I had a headache last night, and the staff found me some medication. They were very responsive when there were any issues. Please maintain your responsiveness and friendliness to customers.
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2 people find it helpful
Accommodation's Reply
25 Dec 2025
Dear Mrs. Endah,
It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return.
Best Wishes,
The Jayakarta Suites Bandung
Verified Traveler
8.3
/10
Reviewed 2 week(s) ago
Even though it seems old-fashioned because of the old ornaments and style of the hotel, the cleanliness of the room is not well maintained and there is still dust stuck to it.
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Accommodation's Reply
23 Dec 2025
Dear guest
Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future.
Sincerely,
The Jayakarta Suites Bandung
M***i
Business
8.5
/10
Reviewed 2 week(s) ago
Old hotel but still well maintained, so far everything is ok but the AC is leaking and for the food, if possible, I suggest more variety.
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Accommodation's Reply
19 Dec 2025
Dear guest
Thank you for your recent review. We do apologize for the unpleasant experience during your stay with us. Related department is concerned to take necessary action according to this matter. Your feedback also becomes our encouragement to make an improvement at our service and product quality. Hope we have the chance to show you our progress in the near future.
Sincerely,
The Jayakarta Suites Bandung
Verified Traveler
8.5
/10
Reviewed 2 week(s) ago
Clean, spacious rooms, friendly service..
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2 people find it helpful
Accommodation's Reply
19 Dec 2025
Dear guest
Thank you for your delightful pictures about your recent stay with us. The entire team and management are grateful for your great pictures and enlightened that you enjoyed your time at The Jayakarta Suites Bandung. Hope to have you back one day soon.
Best wishes,
The Jayakarta Suites Bandung
N***i
8.5
/10
Reviewed 2 week(s) ago
Great, I've stayed here twice. Close to all the tourist attractions.
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Accommodation's Reply
15 Dec 2025
Dear guest
Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung.
Best wishes,
The Jayakarta Suites Bandung
NA
Nabilah A.
10.0
/10
Reviewed 3 week(s) ago
The staff is very friendly and the rooms are very clean and comfortable, the food is also very delicious.
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1 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear Mrs. Nabilah
Thank you for staying with us recently and taking the time to share such kind words. We try to be as good as we kind and delighted to hear that we achieved this time during your stay with us. It is always rewarding for the team to hear such fond feedback. Wish you a quick return to Bandung.
Best wishes,
The Jayakarta Suites Bandung
M***a
8.8
/10
Reviewed 3 week(s) ago
Excellent service! The entire staff provides excellent service and is communicative.
The food is quite delicious, and perhaps a wider variety of main courses could be added to the breakfast menu.
Strategic location, close to the city and natural attractions in the northern region.
Room amenities are quite complete, and room service is prompt.
What needs to be done to maintain its perfection: rejuvenating the building's interior.
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Accommodation's Reply
12 Dec 2025
Dear guest
We sincerely apologize for the inconvenience caused which failed to meet your expectations. Pleased be assured that we are working on addressing the highlighted concerns to ensure better guest satisfaction. We look forward to welcoming you for a more seamless experience in the future.
Sincerely,
The Jayakarta Suites Bandung
Verified Traveler
9.0
/10
Reviewed 3 week(s) ago
The toilets in the restaurant area are dirty, smelly and not checked for cleanliness regularly.
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Accommodation's Reply
12 Dec 2025
Dear guest
Thank you for sharing this review. Please accept our sincere apology for your unpleasant experience that you have had at our hotel. We are concerned with the issue that you have raised and we do not take this matter lightly. We have coordinated with respective department heads and take further actions to avoid the recurrence in the future. I will personally ensure that necessary improvement will be made. I truly apologize for the unfortunate event and I sincerely hope that you will give us another chance to make amends and make up for the disappointment.
Sincerely,
The Jayakarta Suites Bandung
a***l
Leisure
10.0
/10
Reviewed 4 week(s) ago
Although the hotel is old, it is still clean. The staff is friendly. There is a hot tub and clean bathtubs in every room. The kids love staying here because besides the large swimming pool, there is also a playground. The parking lot is also large.
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3 people find it helpful
Accommodation's Reply
12 Dec 2025
Dear guest
Thank you for taking the time to share your experience at The Jayakarta Suites Bandung. It is heartwarming to hear that you had a lovely stay with us. We really appreciate your kind words and we are grateful to know that we will be seeing you again in the near future, here at The Jayakarta Suites Bandung.
Best Wishes,
The Jayakarta Suites Bandung
F
Fahrul
Staycation
10.0
/10
Reviewed 4 week(s) ago
The staff was very helpful and responsive when I lost my car key, which was eventually found by the housekeeping staff.
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Accommodation's Reply
07 Dec 2025
Dear Mr. Fahrul,
There is nothing more rewarding than receiving such great comments from our guests. Thank you for staying at The Jayakarta Suites Bandung, thrilled to know that overall you had good stay experience with us. Hope to have you back with us very soon.
Best wishes,
Jayakarta Suites Bandung
Verified Traveler
Leisure
10.0
/10
Reviewed 4 week(s) ago
Friendly staff, cleanliness in all sectors, clean and complete facilities, thank you Jayakarta
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1 people find it helpful
Accommodation's Reply
07 Dec 2025
Dear guest,
It is a real pleasure to read your comments regarding your stay with us. We appreciate you taking the time to highlight all the aspect of your stay. The team do take great pride in this feedback, and to hear such glowing words is very rewarding. We thank you for staying with us and wish you a quick return.
Best Wishes,
The Jayakarta Suites Bandung
Number of reviews per page
20
40
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