It was a great experience staying at Prama Sanur Beach Bali. The staff were extremely helpful in every way. When we arrived at the hotel, I realized that I had forgotten my phone in the cab. I didn’t even have the cab number, as I had booked it along the way. I explained the situation to the manager, Iswartiono, and he immediately stepped in to help. He checked the CCTV footage, identified the cab details, contacted the driver, and shortly after, the cab owner came to the hotel and returned my phone. His support truly saved our trip, as I didn’t want this beautiful vacation to be remembered for something negative. He was incredibly kind and helpful by nature. Thank you from our side. We will definitely choose this hotel again and highly recommend it to our friends.