Dear Mrs. Monika A. S. Thank you for taking the time to provide us with your valuable review and feedback. We apologize for any inconvenience you experienced during your stay, particularly regarding the noise level, room condition, and facilities that did not meet your expectations. We understand how important comfort and tranquility are to our guests, and we regret that we were unable to fully meet these expectations during your visit. Your feedback regarding the wooden floors, soundproofing, and peeling wall paint has been noted and will be forwarded to the relevant team for evaluation and improvement. We will also review our superior room standards to ensure we can provide the desired value. We greatly appreciate your appreciation of our hotel's strategic location and larger room sizes. We look forward to welcoming you back in the future for an even better experience. Best Regards. Iman Pardede, Front Office Leader