Overall Ratings & Reviews The Settlement Hotel

There was no water on Day 4 and staff only delivered water bottles on request. Also guests should Have been told of water shortage so we can be better prepared.

A pleasant stay. Room that cater everything I needed.

The place just okay . Channel in tv was very limited , aircond not so cool. Less entertainment, no breakfast . The hotel still under construction. The main interest is the bathtub and the exterior and interior design . Overall was so so . 🙂

Nice and spacious room, very friendly and helpful staff, ample parking space.

The room is above my expectations! I really love the room especially the bathtub! The receptionist was so friendly and the room cleanliness is up to my expectations! Overall I really love it! Thank you for the good night I had!

Nothing happen. hotel cleanes so so. The hotel interior and food was ok but did not receive any welcome card or bear or cookies or anything on the bed, i did not see any super welcome greet from hotel staff, etc as I read from other customer review the hotel was superb welcome guests compare to other hotels also the award given also show nothing. I don't feel like home or the superb. Welcome drinks, also not received. Before came I email the hotel but no one reply. I had to call the hotel. I just check in and that's it. no one respond on my email as well. Actually I think the hotel was overrated because not much difference. same like other 3 star hotel. even I have seen 3 stars hotel welcome the guest better. Call operator not pick up until I used hand phone to call the hotel. Honestly I can't see and don't know why this hotel received 4 stars Hotel. Maybe they have selected guest for the special treatment. The rooftop was not open, basically average hotel. 1 malay guy handle breakfast and I think he the only staff I feel friendly. He greet all the mat salleh and us..

Very clean and comfortable room, close to points of interest.

The staff were super friendly and attentive. The deco was amazing! Still can't get over this beautiful hotel. Definitely coming back in future.

This is the place you should stay on weekend like short escape from city. The ambience here is relaxing, plus it's very convenient. Despite the traffic you will experience in front of the hotel, you can still enjoy the spa they're providing with affordable price! Looking forward to stay here again next time ❤️❤️

1. The hair conditioner has been mixed with water. Very diluted 2. Welcome note not changed or updated with new guests name. 304 3. Dry blood stains spotted in the curtain. It shows the curtain hasn't been cleaned/changed for very long. 304 4. Half full mineral bottle was found in the fridge as leftover. This proves that the room wasn't fully clean before handed over to the next guest. The bottle was handed to your housekeeping supervisor when she was cleaning room 313 at approximately 2.45pm on 21 September 2019 (Saturday). 5. Checking in process was horrendous. Worse than a lodge or guesthouse. My booking was made through app and has been fully paid via credit card. However during check in process, the front office told me my bill is not settled and that I've not yet pay. I told her I've fully paid. Then she claimed Exp*d** haven't settle with the hotel. Well, few things here to highlight: a) I did not make booking via Exp*d**. How could the hotel got mixed up? b) Been a customer for many years, this is the first time a hotel staff explained about non payment settlement between the hotel and the voucher issuer. Hotel should settle with voucher issuer and not causing inconveniences to guests. c) When I confronted front office, she showed me a kind of face, in the presence of another male front office staff and an lady guest. This is indeed trying to cause embarrassing moment for me and is a very unprofessional act from the hotel staff! I definitely seek apology from front office on this. d) I was told by front office to have a seat while waiting for check in, but there wasn't any seat available, since they are occupied by checking in customers and their bags are sitting in the chairs! The staff are not attentive enough with their surroundings. e) After the entire incident, I wasn't offered any welcome drink. front office had earlier offered other guests. I had to ask front office for it! Was it because I booked through app and it's cheap? Double standard practice by the hotel staff? 6. WiFi connection is very poor, with intermittent connections and sometimes not able to connect at all. Not as described. 7. No sound proof. You could hear what's playing on the TV from next door. Also, sounds of items dropping on the floor from a floor higher up. Overall, nothing so impressive from the hotel, except bed comfort and nice garden. Cleanliness: 5/10 Location: 7.5/10 Service/Staff helpfulness: 3/10 (due to check in hassles) Room comfort: 7.5/10. Only upon check out, the AM, Ms Tina apologised. However the entire stay was ruined by the check in process.

Good and cozy place to stay, strategic place which near to few tourist spots such as Jonker Street, just within 5km distance. There are also hawker stalls and convenient stores around the hotel that within 5 minutes walking distance.

I had the most pleasant stay. The place was so clean and I love the ambiance.

Everything is best but the pool is a bit dirty, the toilet inside the room is unlucky garbage, maybe forgotten, forgiven.

room was a bit small, no proper parking space. other that that awesome.

Hotel close parking gate when we come back from movie night at 2am. Need to park far from hotel. During check in, need to wait longer time as we arrive a bit late around 10pm. No one at the counter However the place is very nice and relaxing

I’m not that lucky to experience a wonderful staycation at this property. I choose this property just because of very good reviews in some travel agents and of course the bathtub. I booked for 3D2N, check in on Monday and was informed that they are having heavy check out. I understood. The staff are friendly, Jeremiah & Claris. They full fill my requests. The cleanliness is too bad. I’m almost check out the next day, I feel disappointed and frustrated. I’m so sad, it’s totally ruin my holiday mood. Bed sheet and pillow sheet got stains and koyak little bit here and there, the curtain also got stain and the towel also got stain. At the time I realised about the stains its already bedtime. Not enough with stain, the room and bathroom also have strong smell like smoking smell. Smelly and spoiled my mood. Unlucky me 😭. Beside the luxury ambience and friendly staff there’s nothing to proud of. I’m always believe housekeeping department is the most important part to taking off. They’re ambassador to your property. The housekeeper enter our room without take off his shoes. The location wise is okay near food court, restaurant and speed mart 99, about 10 - 15 mins drive to Bandar Hilir. Breakfast spread just okay, not much choice but enjoy the ambience: quite & privacy. Tips: This hotel totally don’t have view. If you looking for hotel with view you better booked hotel at Bandar Hilir.

The hotel very clean. The staff also friendly! I really enjoy my stay.

Great experience with a great staff and wonderful room.

This hotel is great..Room is cool, breakfast is nice, the staff is very helpful..such a great experience with the hotel..please keep a good service..will come back again if visit malacca..thanks to en noor for a nice services.

I had the most pleasant stay here. All staff very friendly.