Dear Mr./Ms. L*i, Warm greetings from favehotel Melawai Jakarta. Thank you for taking the time to share your feedback, especially as a regular guest. We appreciate your trust and loyalty and are pleased to hear that overall you still find our hotel clean and comfortable. However, we apologize for your disappointment regarding the quality of the breakfast, in terms of taste, menu variety, drinks, and the presentation of the omelet, which did not meet your expectations. We take your feedback seriously, as this does not reflect the standard of service we should provide, especially to regular guests like you. We have forwarded all your comments to management and the restaurant team for a thorough evaluation, including improvements to food quality, consistency of presentation, and kitchen team efficiency. We agree that breakfast is an important part of the guest experience. We sincerely hope to improve and provide you with a fully satisfying stay again on your next visit. Thank you for your honesty and concern for the quality of our hotel. Sincerely, Agung Saputra, Head of Front Office
