D***a

9.4

/10

Reviewed 3 day(s) ago

The staff were exceptionally friendly, especially Mr. Denni. Thank you for your help and support during my stay. I was also very impressed by the breakfast team. On my first day, I informed them that I am lacto-intolerant, and by the next morning they had already arranged plant-based milk for me. Their attentiveness, kindness, and excellent service made my stay even more enjoyable.

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Vanny D. F.

Staycation

10.0

/10

Reviewed 3 day(s) ago

Very satisfied with the service during my stay. A special thank you to Boris for going above and beyond to make my experience memorable. Appreciation also goes to the Front Office team and all staff members for their warm hospitality and excellent service. Thank you for making my stay so enjoyable!

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tika l.

10.0

/10

Reviewed 1 week(s) ago

I had an excellent experience at the hotel, and what stood out the most was the friendly staff—they were welcoming from the moment I arrived, greeted me with a warm attitude, and were genuinely helpful throughout my stay. They responded quickly to my questions, offered useful recommendations, and made me feel comfortable and taken care of. Their positive energy and professionalism truly enhanced the overall vibe of the hotel, and I would definitely choose to stay again in the future.

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Accommodation's Reply

10 Jun 2026

Dear Mrs. Tika I. , Greetings from The Grove Suites by Grand Aston Representing the management and all of The Grove Suites staff we thank you for taking the time to leave a pleasant positive review and are happy to know that you enjoyed your stay with us. Thank you once again for your stay and feedback, looking forward to welcoming you again at The Grove Suites by Grand Aston at the soonest. Best regards, Alain John John Siwy General Manager

Verified Traveler

Staycation

10.0

/10

Reviewed 1 week(s) ago

The location is very strategic, the service and cleanliness are friendly and clean. It's worth the price.

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Accommodation's Reply

10 Jun 2026

Dear Valued Guest, Warm regards from The Grove Suites by Grand Aston. Thank you for choosing to stay with us. We are delighted to hear that you enjoyed your stay and found it comfortable. We look forward to welcoming you back to The Grove Suites by Grand Aston again. Wishing you good health and a wonderful day. Sincerely, Alan John Sivy, General Manager

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nur f. h. i.

Staycation

10.0

/10

Reviewed 1 week(s) ago

The room is spacious, comfortable, and nice. The service is also very friendly.

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Accommodation's Reply

10 Jun 2026

Dear Mr. Noor F.H.I., This is a most respectful invitation from The Grove Suites by Grand Aston. Thank you for your stay. We are delighted to hear that you enjoyed your stay and found it comfortable. We hope to welcome you back to The Grove Suites by Grand Aston again. Wishing you good health and a wonderful day. Sincerely, Alan John John Sivy General Manager

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Rossalia J.

8.4

/10

Reviewed 3 week(s) ago

The hotel service was good. Unfortunately, the room service was disappointing. We ordered food and it took a long time to arrive, about an hour. We even had to call the restaurant to ask how much longer it would be. From the time the kids started bathing until they fell asleep because the food never arrived. What was even more disappointing was that the food arrived in the room cold. We ordered a milkshake with the foam from the ice cream shrinking inward, and the taste was terrible. Even the iced tea tasted like tea water. We also ordered pizza for the kids, but because it was cold, they didn't want to eat it.

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Accommodation's Reply

12 Jun 2026

Dear Ms. Rossalia J., Sincerely yours from The Grove Suites by Grand Aston. Thank you for taking the time to share your experience with us. We are pleased to hear that the overall hotel service met your expectations. However, we are deeply regretful about the unsatisfactory room service experience. We understand your disappointment regarding the long waiting times, especially when you and your family had to wait a considerable amount of time for your food and the quality did not meet your expectations. This is not the standard of service we strive to provide to all our guests. We have forwarded your feedback to the relevant team for immediate evaluation and improvement, particularly regarding the service times and quality of food and beverages delivered to your room. Thank you for your valuable attention and feedback. We look forward to welcoming you back again and providing you with a better experience in the future. Sincerely, Alan John Sivy, General Manager

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H***a

10.0

/10

Reviewed 3 week(s) ago

Always love staying at this hotel, very comfortable with spacious and clean rooms.

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Accommodation's Reply

12 Jun 2026

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R***i

10.0

/10

Reviewed 5 week(s) ago

Always feel comfortable and warm. Spacious rooms, affordable prices.

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1 people find it helpful

Accommodation's Reply

25 May 2026

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E***y

8.2

/10

Reviewed 7 week(s) ago

The room was a bit dark, the drainage channel in the bathroom was not good so the bathroom floor was all wet.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Warm greetings from The Grove Suites by Grand Aston. First, we would like to thank you for taking the time to write this valuable review and for choosing to stay with us. We apologize for any inconvenience you may have experienced during your stay. Your review will be invaluable in our efforts to improve and further our growth. We hope to welcome you back to The Grove Suites by Grand Aston again. We wish you good health and a wonderful day. Sincerely, Alan John Sivy, General Manager

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M***a

9.4

/10

Reviewed 8 week(s) ago

Ensure toilet access is clean and usable

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Warm greetings from The Grove Suites by Grand Aston. First, we would like to thank you for staying with us and for taking the time to provide valuable feedback through our online feedback form. Your suggestions help us to improve further. We hope to welcome you back to The Grove Suites by Grand Aston again. Wishing you good health and a wonderful day. Sincerely, Alan John Sivy, General Manager

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V***e

Staycation

9.4

/10

Reviewed 9 week(s) ago

Friendly service, clean rooms, overall satisfactory

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1 people find it helpful

Accommodation's Reply

25 May 2026

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faizal m.

Business

10.0

/10

Reviewed 9 week(s) ago

Great stay, but rooms need a bit of refurbishment. Customer service is great and attentive. Overall good experience and I will drop by again. Thank you!!

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Greetings from The Grove Suites by Grand Aston First of all, we would like to thank you for taking the time to review our property with your honest experience, we truly value your input. Comments like yours help us identify areas where we can improve the overall guest experience. Thank you once again for your stay and feedback and we’d like to invite you again in the near future to The Grove Suites by Grand Aston and experience another memorable stay. Best regards, Alain John John Siwy General Manager

L***y

Staycation

8.5

/10

Reviewed 9 week(s) ago

I had a good time at The Grove by Aston yesterday, the room is spacious and the view is lovely. It is located in Rasuna Said business area

1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Valued Guest, Greetings from The Grove Suites by Grand Aston Thank you for taking the time to share your experience with us. We're glad to hear you enjoyed your stay and appreciate your feedback, which helps us continue to improve. We look forward to welcoming you back soon! Best Regards, Alain John John Siwy General ManagerDear

Sandra D. A. M.

9.7

/10

Reviewed 9 week(s) ago

Yesterday, I got free early check-in and an upgrade to an executive suite view for just an additional 150,000 Rupiah. The room was spacious. There were two TVs. There was a bathtub. There was a water dispenser in the room so you could drink as much water as you wanted. The gym was quite complete. The breakfast menu was very comprehensive. I definitely recommend staying at this hotel. The location is also close to everything.

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Accommodation's Reply

28 May 2026

Dear Ms. Sandra D.A.M., Sincerely yours, The Grove Suites by Grand Aston. Thank you for visiting us. We are delighted to hear that you enjoyed your stay and felt comfortable. We hope to welcome you back to The Grove Suites by Grand Aston again. Wishing you good health and a wonderful day. Sincerely, Alan John Sivy, General Manager

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S***a

Leisure

10.0

/10

Reviewed 10 week(s) ago

So comfortable, want to go there again!

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1 people find it helpful

Accommodation's Reply

28 May 2026

Dear Valued Guest, Warm regards from The Grove Suites by Grand Aston. Thank you for choosing to stay with us. We are delighted that you enjoyed your stay and had a pleasant time. We look forward to welcoming you back to The Grove Suites by Grand Aston again. Wishing you good health and a wonderful day. Sincerely, Alan John Sivy, General Manager

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M***s

9.7

/10

Reviewed 10 week(s) ago

Very impressed with the clean and friendly atmosphere and environment of the hotel.

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Accommodation's Reply

28 May 2026

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s***i

8.5

/10

Reviewed 11 week(s) ago

The hotel staff is friendly, but it's okay, next request is not at the very end huhuh

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1 people find it helpful

Accommodation's Reply

28 May 2026

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Verified Traveler

Leisure

9.7

/10

Reviewed 11 week(s) ago

From the check-in side, it took a long time, I waited 45 minutes, from 1:40 PM to 2:25 PM. From the room side, it was very nice, suites, 5 stars no doubt. Breakfast was good, but still not as good as Trans Hotel Bandung even though it is a 5-star hotel. Yes, the price is different. But near the next mall, the mall is very quiet, not crowded, so walking around the mall is not good. Food inside the mall is less varied. The location is very good, top. Cleanliness is also very good. The swimming pool seems cloudy because they often use foam, so the water is cloudy. Makes you lazy to swim, if it feels cloudy. Overall good. 8.6/10 is acceptable.

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2 people find it helpful

Accommodation's Reply

28 May 2026

Dear Valued Guest, Warm greetings from The Grove Suites by Grand Aston. Thank you for taking the time to share your stay with us. We apologize if your experience did not meet your expectations. We appreciate your appreciation of our service and the friendliness of our staff. Your feedback is very important to our management team and will be used to improve the quality of our service and facilities in the future. Thank you again for your valuable feedback. We hope to welcome you back in the future for an even better stay. Sincerely, Alan John Sivy, General Manager

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S***a

Staycation

9.7

/10

Reviewed 11 week(s) ago

The room is spacious and comfortable, the staff are friendly & the FO staff offered a doll, thank you very much.

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Accommodation's Reply

28 May 2026

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s***a

Staycation

10.0

/10

Reviewed 12 week(s) ago

The hotel staff was very friendly, and the kids enjoyed swimming in the bubble bath. The breakfast menu was extensive and delicious. The rooms were clean and comfortable.

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1 people find it helpful

Accommodation's Reply

28 May 2026

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The Grove Suites by Grand Aston

Overall Ratings & Reviews The Grove Suites by Grand Aston

8.9

8.9

8.6

9.0

8.8

Traveler Reviews The Grove Suites by Grand Aston