Clean room and spacious bathroom. Lovely heated footing in the bathroom! Bed very comfortable and great blackout blinds. Nowhere to unpack / put clothes and bags and this was the only downside to the room. Staff very friendly and helpful. Breakfast buffet plentiful, varied and fresh.

This hotel get 4 out of 5 stars as an objection to all hotels in Longyearbyen. There is no reason why they are so high-priced except that they can get away with it. The Vauilt is not quite as bad as most of the other hotels on this count. Now for what a traveler might want to know.... The free breakfast is excellent. The room doubles as a sushi restaurant at night. As a sushi restaurant, I would give them a B. The location is in the heart of town (both blocks). The staff is incredibly helpful. The rooms come with blackout drapes for those that need them. They are very clean, as are the bathrooms, but there is no desk so computer work is difficult. I have stayed here before and will again.

Friendly staff. Great Japanese restaurant on site.

Very central. Just a short walk to all amenities. Quiet and accessible. Probably has fewer facilities than the other hotels in the same hotel group but it’s not an issue. Serves as a base. Up to the guests to decide how much they wish to explore. We took the snowmobile tour and it was splendid.

Good and staff are helpful

Everything was great, very comfortable.

centre of the town close to everything. nice cozy hotel with nice facility and friendly staff

Svalbard Hotell -The Vault was a perfect no-frills base for my six day visit to Svalbard, including each day an activity organised by Svalbard Adventures, with pick up and return from The Vault. The front door is open 24/7, with a usually young member of staff on reception. Access to the room is by code, with a comfortable bed, a very odd TV (which seemed to show the same programmes very day), and an excellent shower. My room did not have a desk, which was awkward. The black out blinds were effective. There was a full buffet breakfast every day in the breakfast room - which became a Sushi and Noodle restaurant in the evening. I tried it on my first evening, the huge menu was surptising given that all food is imported into Svalbard. Most days, except when on the excellent 6 hour glacier cruise, I had lunch in the popular Gruene Cafe, brilliant sandwiches, and interesting people (from 42 countries) to talk to. Evenings, except for the Wilderness Evening with Reindeer Soup, at the Stationen Restaurant opposite the Kronenbourg Pub, good hamburgers. Both a few minutes walk from The Vault.

I had a fantastic stay at The Vault! The hotel is spotless, comfortable, and in an excellent location. The breakfast room was pretty small and cosy, but I had no issues finding a space, and the food was delicious! The staff were super friendly and helpful. I wouldn't hesitate to stay here again, thank you for a wonderful trip!

Excellent clean rooms and hotel staff are very friendly, they fulfilled all my needs

Convenient spot and a comfortable room. The only real issue is the total absence of anywhere in the room to put things, except for hooks. There are so many spaces for shelves, but no, no shelves, nowhere for toothbrushes, nowhere for underclothes. A tiny shelf next to the bed with about 2 square inches of space. And instead of giving you solid tables, they give you soft ottomans, so you can stack clothes but nothing that requires a level base. That said, it's a nice clean convenient place.

Great location. Friendly staff. Rooms comfortable. Breakfast buffet was acceptable. For you to know: they only promote excursions from one company since the hotel is apparently owned by the excursion company. Go to Visit Svalbard website or local office to review all available excursion opportunities.

The people were very friendly. The rooms were very comfortable and quiet. I did ask for a room clean after 3 days and only the bed was made and bathroom wiped down, no clean sheets. It would have been helpful to understand there is a way around the bridge so we didn’t have to lug 50lb bags up and down 16 steps. The breakfast was a food safety horror show. Cold eggs, bacon, sausage, a food inspector’s nightmare. If inspected, it would be shut down.

I quite like The Vault’s relaxing casual style. Interior of the room is simple but modern twist. Once you used it, feel like home. I like reception area’s free tea and coffee self service. We went out then came back hotel and bit rest at ground floor sofa, then went back shopping again (shopping area is just opposite side of road). We requested same room as our last year’s stay. They gave us that room was very appreciated. The breakfast was reasonable spreads. Centre of Longyearbyen town, very handy for shopping and sightseeing.

Comfortable room, Convenient location, supermarket just opposite

The hotel was perfect... clean and quiet, walkable to the main shopping and dining area, and we had a beautiful view of the mountains. Everyone was very nice.

Staff are welcoming and the breakfast is great. The hotel is in the town centre. But you need to walk a bit and go through a bridge between the airport shuttle bus stop to the hotel door. (Taxi can drive to the hotel door step. ) There is a grey dust spot on my quilt cover.

There is nothing at all i disliked for my stay here at the Vault. I enjoyed my quietness the most. Thank you for everything ❤️

I have never been to a hotel where you have to take your shoes off at the door. They do provide wool slippers in your room. The local custom dates back to when the coal miners were told to take their shoes off because they were so dirty. The staff was helpful. The breakfast was good. The room was fine. I would use this hotel again

Excellent location and friendly staff…. Lovely communal area and cozy rooms.