Dear Valued Guest, This is Devi Sri Amaris Hotel. We would like to inform you of the following: Thank you for your valuable feedback. We sincerely apologize for any inconvenience you experienced during your stay. We apologize for the insufficient hot water, humidity in the bathroom, cockroaches in the room, and the inability to change rooms due to full occupancy. We deeply apologize for the malfunctioning in-room telephone, which prevented you from contacting reception. We will replace the relevant equipment immediately. Regarding the insufficient hot water issue, we will inspect the room to prevent recurrence. Regarding the humidity in the bathroom, we will continuously train our housekeeping staff to ensure guest rooms meet hygiene standards. We apologize for the cockroaches in your room; we are sorry that the number of cockroaches increased even after disinfection. We will strengthen our disinfection procedures in the future to prevent inconvenience to other guests. We sincerely apologize for any inconvenience caused. We hope to provide you with an even more satisfactory service on your next stay with us. Thank you! Devi Sri, Manager, Amaris Hotel
