Traveloka (531)
Other sources (967)
8.5
Very Good
From 531 reviews
Provided by travelers on
Cleanliness
8.5
Room Comfort
8.5
Meal
8.3
Location
9.1
Service and Facilites
8.6
People often mention about Novotel Kuala Lumpur City Centre
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Distance to City Center (14)
Accessibility (14)
Bedroom (13)
Surroundings (11)
Ambiance (11)
Room Space (11)
Hotel Area (11)
Family Friendly (10)
Staff Friendliness (10)
Check-in/out Time (10)
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Traveler Reviews Novotel Kuala Lumpur City Centre
Number of reviews per page
20
40
Customer reviews
RA
Rangga A. J. E.
Leisure
10.0
/10
Reviewed 2 week(s) ago
Staff was friendly, close with everywhere (food, attractions, mall, etc.)
1 people find it helpful
Accommodation's Reply
01 Sep 2025
Dear Rangga A.J.E,
We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.
We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Angelia Ku
General Manager
N***n
Business
10.0
/10
Reviewed 4 week(s) ago
Very close to Pavilion, close to KK Mart, if you want to go to KLCC just walk, everywhere is very close, the staff are friendly
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1 people find it helpful
Accommodation's Reply
31 Aug 2025
Dear N,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.
Sincerely
Angelia Ku
General Manager
C***a
Leisure
10.0
/10
Reviewed 14 week(s) ago
An exciting experience, where the hotel service was excellent and the food suited our taste buds 😁👍
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1 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear C***a
We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.
We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Angelia Ku
General Manager
I***I
Staycation
9.4
/10
Reviewed 14 week(s) ago
I like the ambiance and the surrounding hotel area very much. Moreover, it's close to the KLCC.
1 people find it helpful
Accommodation's Reply
05 Jul 2025
Dear I***I
We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.
We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Angelia Ku
General Manager
E***n
Leisure
9.4
/10
Reviewed 17 week(s) ago
Good place and the staff was very helpful.
1 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Guest
We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.
We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Angelia Ku
General Manager
d***i
Leisure
10.0
/10
Reviewed 17 week(s) ago
Good ambiance and near with KLCC
1 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Guest,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.
Sincerely
Angelia Ku
General Manager
D***n
8.2
/10
Reviewed 18 week(s) ago
The staffs were friendly, the room was clean, the location was so close to Pavilion. Just one thing, on one morning there was no hot water. Other than that, everything was great.
2 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Guest
We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.
We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Angelia Ku
General Manager
t***y
Medical
8.7
/10
Reviewed 21 week(s) ago
Good location, the room is not very soundproof, most importantly the hot water in the shower is not always available! Only at certain hours, I checked out early and the water was only slightly warm, it is very unfortunate that the hot water in the shower is not always available, even though this is the Accor Group.
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4 people find it helpful
Wienastria M.
Leisure
9.1
/10
Reviewed 21 week(s) ago
The hotel is located across from Pavilion Mall and very close to KLCC Park and twin towers, just walk about 500m. Recommended one
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1 people find it helpful
D***i
9.4
/10
Reviewed 23 week(s) ago
Nice hotel. Cozy, comfortable, helpful staff. Clean. I will stay again if I go to Kuala Lumpur.
1 people find it helpful
Accommodation's Reply
02 May 2025
Dear Guest
We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.
We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Angelia Ku
General Manager
N***a
Leisure
9.7
/10
Reviewed 27 week(s) ago
Happy to stay at Novotel. Very close to Pavilion Mall. Easy access to everywhere. Comfortable, clean, all staff are friendly. Will stay here again if I go to KL again
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1 people find it helpful
Accommodation's Reply
30 Mar 2025
Dear Guest,
We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.
We are happy to hear that your overall stay was a pleasant one. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Angelia Ku
General Manager
A***s
10.0
/10
Reviewed 33 week(s) ago
Novotel KLCC, the physical hotel is a bit old, but the room condition is still very good. The interior and equipment are still good (updated condition). For competitive prices, according to the conditions in the middle of the city. Breakfast is also quite diverse. But the main point is the location, between Petronas and Bukit Bintang, so the environment is still comfortable (not too crowded), but still close to the center of the crowd. Overall, it is highly recommended for those who want to go to KL.
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3 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear A***s,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.
Sincerely
Angelia Ku
General Manager
II
Indira I. P.
Leisure
10.0
/10
Reviewed 36 week(s) ago
Best 4 star hotel in Bukit Bintang Area! We are really going to stay here soon! Thanks Novotel
1 people find it helpful
Accommodation's Reply
31 Jan 2025
Dear Indri I.P,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.
Sincerely
Angelia Ku
General Manager
Rans
8.5
/10
Reviewed 38 week(s) ago
The hotel is clean, and the staff is friendly. The room is clean as well, but the cup for rinsing your mouth while brushing your teeth wasn't very clean.
1 people find it helpful
Accommodation's Reply
04 Jan 2025
Dear Ran B,
Thank you for sharing your feedback. We're glad to hear that you found our hotel and staff to your liking. We apologise for the issue with the rinsing cup and will address this with our housekeeping team to ensure it is up to our usual standards. We hope to welcome you back soon for an even better experience.
Sincerely
Angelia Ku
General Manager
R***o
Leisure
9.1
/10
Reviewed 43 week(s) ago
Good location, comfortable room, great staff, skybridge to pavilion just 30-secs away from the hotel, near to monorail station (Raja Chulan), walking distance to Bukit Bintang area & it's MRT station, and Alor Street as well, recommended hotel in Kuala Lumpur, will be back for sure 👍🏻
1 people find it helpful
Accommodation's Reply
26 Nov 2024
Dear Guest,
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient and enjoyed the overall stay. We hope to welcome you back for an even more comfortable stay in the future.
Sincerely
Angelia Ku
General Manager
N***n
Business
8.8
/10
Reviewed 49 week(s) ago
Everything is good! Especially. The location! I deducted some points for cleanliness because the bed sheet or the bed (I am not sure where it come from) had some smell.
1 people find it helpful
Accommodation's Reply
04 Oct 2024
Dear N**n,
Thank you for taking the time to share your feedback regarding your recent stay at Novotel Kuala Lumpur City Centre. We are thrilled to hear that you enjoyed your time with us and found our location to be especially convenient.
However, I sincerely apologise for the issue you encountered with the cleanliness of your bedding. We take cleanliness very seriously and will address this matter with our housekeeping team to ensure it is resolved promptly.
Your feedback is invaluable in helping us improve our services, and we hope to welcome you back for an even better experience in the future.
Sincerely
Angelia Ku
General Manager
LC
Lim C. C.
Business
9.6
/10
Reviewed 50 week(s) ago
The location and cleanliness was great. But variety of the breakfast, should be better. Because I stay for 3 days. The buffet breakfast almost same. Only different soup in the noodle stall.
1 people find it helpful
Accommodation's Reply
03 Oct 2024
Dear Lim C.C.,
Thank you for taking the time to share your feedback regarding your recent stay with us at Novotel Kuala Lumpur City Centre. We are thrilled to hear that you enjoyed our convenient location and the cleanliness of our facilities.
We appreciate your comments about the breakfast variety. We strive to offer a diverse selection each day, and we apologise that it did not meet your expectations during your stay. Your feedback is invaluable, and we will certainly review our breakfast offerings to enhance the experience for our guests.
We hope to welcome you back for another stay in the future, where we can provide an even better experience.
Sincerely
Angelia Ku
General Manager
K***i
Leisure
9.4
/10
Reviewed 61 week(s) ago
Over all is the best for my family, recommend hotel for holiday.
1 people find it helpful
A***a
9.7
/10
Reviewed 62 week(s) ago
The staff were very nice and accommodating. Hotel is located in walking distance to many attractions. Pavilion Kuala Lumpur was next door, KLCC and Bukit Bintang connected on walkway as well. Room was also clean and well maintained. Would love to stay here again!
2 people find it helpful
N***l
Leisure
10.0
/10
Reviewed 68 week(s) ago
From housekeeping to reception to the restaurant, everything is super friendly, the food is delicious, everything is varied and the best, in fact.
See original
1 people find it helpful
Accommodation's Reply
01 Jun 2024
Dear Guest,
We very much appreciate your comments regarding your stay at Novotel Kuala Lumpur City Centre.
We are happy to hear that your overall stay was a pleasant one and thank you again for sharing your experience. We hope your next visit will be as pleasant as the previous one.
Sincerely,
Angelia Ku
General Manager
Number of reviews per page
20
40
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