Nurhayati

8.5

/10

Reviewed 2 week(s) ago

Hotel staff is friendly, rooms are clean.

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a***i

Business

10.0

/10

Reviewed 3 week(s) ago

The hotel staff was very friendly and helpful when checking in at the hotel.

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1 people find it helpful

Accommodation's Reply

23 Jun 2026

Dear Valued Guest, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

Gita a. C.

9.1

/10

Reviewed 4 week(s) ago

The staff is friendly, the food is quite delicious, only the room facilities are still a bit old-fashioned.

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Accommodation's Reply

18 Jun 2026

Dear Ms. Gita, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and found the food enjoyable during your stay. We also appreciate your comments regarding the room facilities and understand your expectations for improvement. Your feedback has been shared with the relevant team as we continue enhancing our guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

A***s

Staycation

9.7

/10

Reviewed 5 week(s) ago

The room is great. The area is comfortable.

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Accommodation's Reply

18 Jun 2026

M***a

8.5

/10

Reviewed 5 week(s) ago

over all best hotel in medan, hospitality nya very good

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Accommodation's Reply

18 Jun 2026

H***O

Business

8.5

/10

Reviewed 6 week(s) ago

Friendly service and clean rooms.

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Accommodation's Reply

18 Jun 2026

a***i

9.7

/10

Reviewed 6 week(s) ago

Recommendations for a staycation with family

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Accommodation's Reply

18 Jun 2026

S***o

9.7

/10

Reviewed 8 week(s) ago

Although it's an older hotel, our room (650) had been renovated and was quite clean and comfortable. The view overlooking the Post Office was quite good.

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Values Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed your stay in room 650, especially the renovated and comfortable condition, cleanliness, and the view facing the Post Office. Your kind words are truly appreciated and motivate our team to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

Onny W. F.

8.5

/10

Reviewed 9 week(s) ago

The hotel staff is friendly, the service is fast, the breakfast is varied, and the location is very strategic.

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1 people find it helpful

Accommodation's Reply

18 Jun 2026

Dear Mrs. Onny, Thank you for your feedback and for staying with us. Your support means a lot to our team. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

endang p.

8.2

/10

Reviewed 10 week(s) ago

Very enjoyable, good food, friendly staff

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Accommodation's Reply

18 Jun 2026

F***y

Business

6.6

/10

Reviewed 11 week(s) ago

The staff was friendly, the hotel was clean, but there was one experience that made me reconsider staying there, and I think it was absolutely fatal. I informed them upon check-out, but the hotel didn't follow up.

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Accommodation's Reply

18 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you appreciated our friendly staff and found the hotel clean during your stay. However, we sincerely apologize for the serious concern you experienced and for the lack of follow-up after you reported it at check-out. This is not the standard of service we aim to provide, and your feedback has been escalated to the relevant team for immediate review and corrective action. We truly value your input and regret that this affected your overall impression. Thank you for staying with us, and we hope to have the opportunity to restore your trust in the future. Warm regards, Grand Inna Medan Management

D***n

10.0

/10

Reviewed 12 week(s) ago

The hotel staff is very friendly and the hotel environment is very comfortable.

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Accommodation's Reply

18 Jun 2026

Kurnia Y. A. L.

Leisure

8.5

/10

Reviewed 13 week(s) ago

The hotel's location is strategic, close to everywhere, especially the city center, Merdeka Square, Medan Train Station

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1 people find it helpful

Accommodation's Reply

19 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed our strategic location and found it convenient to access the city center, Lapangan Merdeka, and Medan Railway Station. Your kind words are truly appreciated and motivate us to continue providing the best experience for our guests. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

W***u

8.5

/10

Reviewed 15 week(s) ago

The hotel staff is friendly, really in the city center close to everywhere, highly recommended for those who want a staycation or business people.

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1 people find it helpful

Accommodation's Reply

19 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed the friendliness of our staff and our strategic location in the city center, making it convenient for both staycation and business needs. Your kind recommendation is truly appreciated and motivates us to continue delivering excellent hospitality. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

T***k

Staycation

9.1

/10

Reviewed 15 week(s) ago

Older hotel, but still pretty comfortable. Could've been upgraded here and there to keep up with the other hotel. The breakfast buffet tasted pretty good, with pretty good varieties too. Overall, it was a good stay.

1 people find it helpful

Accommodation's Reply

19 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you had a comfortable stay and enjoyed our breakfast buffet with its variety and taste. We also appreciate your comments regarding the hotel condition and understand your expectations for upgrades. Your feedback has been shared with the relevant team for further review and improvement. Thank you for staying with us, and we look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

W***d

Business

7.8

/10

Reviewed 15 week(s) ago

It's time for a renovation.... The sheets were stained, the bathroom wasn't very clean, the room smelled musty, I ate at the restaurant with a 6-year-old child and was questioned, so I didn't feel like eating. A hotel with minimal conditions should offer leniency to guests to alleviate their disappointment. I've stayed here twice, and this was the last time.

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1 people find it helpful

Accommodation's Reply

19 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We sincerely apologize that your recent stay did not meet your expectations, especially regarding room cleanliness, bedding condition, room smell, and your experience at the restaurant. Your comments have been shared with the relevant team for immediate review and improvement. We regret your disappointment, especially as a returning guest, and truly appreciate your feedback to help us improve. Warm regards, Grand Inna Medan Management

M IKHSAN

Staycation

10.0

/10

Reviewed 16 week(s) ago

The staff is friendly. The food is incredibly varied. Breakfast menus, cakes, fruit, drinks, and more are plentiful. Awesome.

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Accommodation's Reply

19 Jun 2026

Dear Mr. Ikhsan, Thank you for sharing your feedback. We are delighted to know that you enjoyed our friendly staff and the wide variety of breakfast selections, including food, pastries, fruits, and beverages. Your kind words are truly appreciated and motivate our team to continue delivering excellent service. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

A***i

10.0

/10

Reviewed 21 week(s) ago

Top service. The staff are very friendly.

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1 people find it helpful

Accommodation's Reply

19 Jun 2026

J***i

10.0

/10

Reviewed 22 week(s) ago

The service is good, the pool is comfortable

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Accommodation's Reply

19 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We are delighted to know that you enjoyed our service and found the swimming pool comfortable during your stay. Your kind words are truly appreciated and motivate us to continue delivering excellent hospitality. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

R***i

Business

8.8

/10

Reviewed 22 week(s) ago

Old hotel, but a premium location. Forget the old hotel. Friendly staff, good food variety. So far, so good.

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2 people find it helpful

Accommodation's Reply

19 Jun 2026

Dear Valued Guest, Thank you for sharing your feedback. We are pleased to know that you appreciated our strategic location, friendly staff, and variety of food during your stay. Your comments are truly appreciated and motivate our team to continue improving our services and guest experience. We look forward to welcoming you back for another memorable experience. Warm regards, Grand Inna Medan Management

Grand Inna Medan

Overall Ratings & Reviews Grand Inna Medan

8.1

8.0

7.9

8.7

8.2

Traveler Reviews Grand Inna Medan