k***h
Business
8.0
/10
Reviewed 15 hour(s) ago
Everything was fine. The staff was friendly. The room was clean. It just lacked a nice scent. The bathroom was also clean.
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Swiss-Belhotel Serpong
Explore Swiss-Belhotel Serpong
Overall Ratings & Reviews Swiss-Belhotel Serpong
Traveloka (1,843)
Other sources (25)
8.6
Very Good
From 1,843 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.8
Meal
8.5
Location
8.7
Service and Facilites
8.6
People often mention about Swiss-Belhotel Serpong
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Staff Friendliness (46)
Room Space (44)
Taste (42)
Ambiance (41)
Accessibility (40)
Bedroom (38)
Bathroom (38)
Variety (35)
Hotel Area (32)
Soundproof (31)
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Traveler Reviews Swiss-Belhotel Serpong
Number of reviews per page
20
40
Customer reviews
W***a
10.0
/10
Reviewed 4 day(s) ago
The breakfast was delicious. Fried rice, kwetiau, fried chicken. Delicious.
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E***a
Transit
8.2
/10
Reviewed 1 week(s) ago
Comfortable and clean hotel, friendly staff and affordable price.
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E***a
Transit
8.2
/10
Reviewed 1 week(s) ago
Comfortable and clean hotel, friendly staff and affordable price.
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E***a
Transit
8.5
/10
Reviewed 1 week(s) ago
The staff is friendly and very helpful, the rooms are clean and the prices are affordable.
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Dini A. A.
10.0
/10
Reviewed 1 week(s) ago
Very convenient, close to the toll gate.
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A***a
Staycation
10.0
/10
Reviewed 1 week(s) ago
The hotel is clean, the rooms are quite spacious, and it's easy to access the mall. Breakfast is tasty but lacks variety. The swimming pool is recommended.
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s***a
9.1
/10
Reviewed 2 week(s) ago
Overall, it's good: good location, good service. But the bed smells, I apologize. My child and I had trouble sleeping because the pillows, sheets, and blankets smelled unpleasant. The towels smelled the same. It's a shame, as it's a favorite hotel for me to visit my child at boarding school in BSD.
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R***n
Staycation
8.4
/10
Reviewed 2 week(s) ago
The room was nice, but the lighting was a bit confusing. The food wasn't very varied and the taste was just average.
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E***a
Leisure
6.4
/10
Reviewed 2 week(s) ago
Time to change the bed linen, pillow, and towel with new ones!!! 😩
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M***d
10.0
/10
Reviewed 4 week(s) ago
Very comfortable, especially when bringing the family.
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M***a
10.0
/10
Reviewed 6 week(s) ago
Nice, comfortable. Food is very good.
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AS
Aldha S.
Staycation
10.0
/10
Reviewed 9 week(s) ago
Comfortable and pleasant, is one of the main goals of staying.
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Robbyusuf
Leisure
9.3
/10
Reviewed 9 week(s) ago
Okay, I'll be back sometime.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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D***i
10.0
/10
Reviewed 11 week(s) ago
Recommended location close to the toll road. Friendly service.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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DK
Deni K. P.
10.0
/10
Reviewed 11 week(s) ago
The service is good and satisfying, great.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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RD
Ratna D.
Transit
9.1
/10
Reviewed 11 week(s) ago
Stayed here again while waiting for our connecting flight. Airport shuttle service is available. The room was comfortable, but perhaps more attention could be paid to cleanliness. We will stay here again on our next trip.
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1 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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M***d
Staycation
8.8
/10
Reviewed 11 week(s) ago
It was a good stay here. The service was good, and the room was clean. However, the Wi-Fi in my room wasn't very strong and the signal wasn't very good, making it a bit difficult to connect. The breakfast selection wasn't great, as other hotels in this class offer a wide variety. Overall, the room was quite soundproof and the air conditioning was cool.
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1 people find it helpful
Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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H
Herry
Staycation
8.4
/10
Reviewed 18 week(s) ago
The room was quite comfortable, but the room faced the railway and the passing trains made a very loud noise.
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Accommodation's Reply
24 Jul 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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C***a
Staycation
8.6
/10
Reviewed 20 week(s) ago
Smelly bathroom towels, breakfast lacks variety and taste
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Accommodation's Reply
12 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon – from its location to our excellent service and helpful staff – throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
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Number of reviews per page
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