Swiss-Belhotel Serpong

Explore Swiss-Belhotel Serpong

Overall Ratings & Reviews Swiss-Belhotel Serpong

Traveloka (1,756)
Other sources (24)
8.6
Very Good
From 1,756 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.8

Meal

8.5

Location

8.7

Service and Facilites

8.6

People often mention about Swiss-Belhotel Serpong
All
Staff Friendliness (38)
Room Space (37)
Taste (37)
Ambiance (34)
Accessibility (33)
Bedroom (33)
Bathroom (33)
Variety (32)
Distance to City Center (27)
Soundproof (27)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Swiss-Belhotel Serpong

Number of reviews per page
20
40
Customer reviews
Herry
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 3 week(s) ago
The room was quite comfortable, but the room faced the railway and the passing trains made a very loud noise.
Translated by Google Icon
See original
Find this review helpful?
C***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 5 week(s) ago
Smelly bathroom towels, breakfast lacks variety and taste
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
12 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon – from its location to our excellent service and helpful staff – throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
y***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.3
/10
Reviewed 7 week(s) ago
Very nice hotel with very friendly staff <3. Rooms were very clean and comfortable, staff was also very considerate and nice! Would book again 10/10
Find this review helpful?
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
V***a
icon-origin-TRAVELOKA
9.4
/10
Reviewed 8 week(s) ago
The room space is very good, the staff is very friendly, and the location is very good.
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Guests, We extend our heartfelt greetings from all of us at Serpont - BSD. Thank you so much for taking the time to share your valuable feedback about your stay. Whether for business or leisure, Serpont - BSD strives to provide our guests with the best possible accommodation experience. We are delighted to hear that you were satisfied with our services and facilities as you return to your daily routine. We are honored that our excellent location, outstanding service, and attentive staff ensured a comfortable stay. We look forward to welcoming you back again. Sincerely, General Manager, Lea Andrini
Translated by Google Icon
See original
N***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
The rooms are spacious and clean, the environment is quiet and close to culinary spots, the breakfast has a complete variety, during Eid there is ketupat opor and its delicious accompaniments, the staff are all friendly
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for both your business and leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
J***n
icon-origin-TRAVELOKA
8.1
/10
Reviewed 9 week(s) ago
The shower has very little water. You can often hear the sound of passing trains.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
Nata S.
icon-Business
Business
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
Friendly staff, good service
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
N***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.1
/10
Reviewed 11 week(s) ago
The location is quite easy to reach, near the Rawabuntu toll exit, but the hotel area is quite quiet, far from the mall. The check-in process was fast. The room was medium sized, clean, with adequate amenities. The downside of the room was that the TV had no movie channels, all news channels, and the refrigerator wasn't cold at all. The facilities were okay, hot water flowed smoothly, enough tissue, and there was also shampoo and soap. The swimming pool was very small, so we didn't swim because it was already full with just a few people. The breakfast was very good, with lots of variety, and the taste was also good. Overall, it was okay, and it was worth the price. Thank you.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
Dedy
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
At check-in, the front office staff was friendly, when borrowing prayer mats and sarongs for prayer, housekeeping respectfully lent them, car parking in the hotel basement was ok.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
Dhea T. A.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 12 week(s) ago
The facilities and services are really good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect accommodation for your business or leisure travels. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
M***M
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 16 week(s) ago
It's quite nice, the receptionist is friendly, there's a massage chair on the G floor, not far from where we checked in. The food is also delicious on the 1st floor. On the 1st floor, breakfast is available all the way to the back and the 1st floor has a swimming pool. The view is also great, you can see the train. If you want to take the train to get here, get off at Rawa Buntu Station, it's the closest.
Read More
Translated by Google Icon
See original
+3
Find this review helpful?
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.1
/10
Reviewed 16 week(s) ago
The hotel is perfect for a family staycation. Plenty of street food within easy reach of a motorcycle taxi. The only downside is the staff. Starting from check-in, the lady served us with no smile. There was also a guy at the counter, but he wasn't quick to help customers. I had to unload two large suitcases from the car myself... until I asked, before he brought out a trolley.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 May 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
N***a
icon-origin-TRAVELOKA
9.1
/10
Reviewed 19 week(s) ago
Strategic location. Comfortable rooms, but overall the hotel is a bit dated. No access card is required to go to the upper floors. Breakfast could be improved.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
03 Feb 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
Nadya M. S.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 21 week(s) ago
The hotel was clean and comfortable. The staff were friendly and helpful, and the location was convenient. Overall, I had a pleasant stay and would recommend it.
Find this review helpful?
Accommodation's Reply
03 Feb 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
f***y
icon-Business
Business
icon-origin-TRAVELOKA
6.8
/10
Reviewed 22 week(s) ago
There were lots of dirt spots on the bedsheets and blankets. It looks like the laundry needs to be upgraded.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
03 Feb 2026
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
Profile Picture
Farida K. S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
The hotel staff was very friendly and helpful in the check in process. The staff was friendly in helping to get prayer mats at the hotel.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
23 Dec 2025
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
Hani A.
icon-origin-TRAVELOKA
9.4
/10
Reviewed 25 week(s) ago
Overall, it was okay, but the only problem was that I had booked a non-smoking room from the start. And when I checked in, I double-checked, and it turned out the bathroom smelled strongly of cigarette smoke. I was so annoyed that I had already opened my things. So I was too lazy to complain and ask for a room change because I would have to pack again.
Read More
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience with us recently. We are delighted that we provided the perfect accommodation for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities as we adapt to this new normal. We hope you enjoy the comfort of Swiss-Belhotel Serpon, including our convenient location, excellent service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.2
/10
Reviewed 26 week(s) ago
The shower curtain is due for replacement. The walls and wallpaper need repainting and replacing.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
19 Dec 2025
Dear Valued Guest, Greetings from Swiss-Belhotel Serpon - BSD. Thank you so much for sharing your wonderful experience during your recent stay. We are delighted to offer you the perfect stay for your business or leisure travels at Swiss-Belhotel Serpon - BSD. We appreciate your satisfaction with our services and facilities during this new normal. We hope you enjoy the comfort and convenience of Swiss-Belhotel Serpon, including our location, service, and helpful staff throughout your stay. We look forward to welcoming you again in the future and send our best wishes from Serpon. Sincerely, Ria Andrini, General Manager
Translated by Google Icon
See original
S***I
icon-origin-TRAVELOKA
8.5
/10
Reviewed 28 week(s) ago
The hotel is very clean and comfortable
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Dec 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent stay at Swiss-Belhotel Serpong - BSD. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted to hear that you enjoyed our services and facilities in this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and Best regards from Serpong. Sincerely, Ria Andrini General Manager
Translated by Google Icon
See original
N***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.4
/10
Reviewed 29 week(s) ago
There are some things that are not okay, such as the button for the upper shower does not work, besides the hot water level is not very good, then the cool box also cannot be used because it is not cold. also the sink is clogged. I stay at 512. Please fix it. overall it is okay for the others.
Translated by Google Icon
See original
4 people find it helpful
Accommodation's Reply
09 Dec 2025
Dear Valued Guest, We warmly welcome you to Swiss-Belhotel Serpong - BSD. Thank you very much for sharing your wonderful experience during your recent visit. We are delighted to provide you with the perfect accommodation for your business or leisure trip at Swiss-Belhotel Serpong - BSD. We are delighted that you were satisfied with our services and facilities as we adapt to this new normal. Enjoy the comfort of Swiss-Belhotel Serpong with its location, services and helpful staff throughout your stay at Swiss-Belhotel Serpong-BSD. We look forward to welcoming you back again and send you warm greetings from Serpong. Best regards, Ria Andrini General Manager
Translated by Google Icon
See original
Number of reviews per page
20
40

Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
Copyright © 2026 Traveloka. All rights reserved