Overall Ratings & Reviews Royale Retreat Hotel & Spa Near Mall Road

We had to change our room multiple times over a 2 night stay. The bedding had stains & the rooms were not clean. Marks on the walls to unwashed floors. We asked to get a refund, so we could leave the hotel & got promised the Presidential Suit, although it was bigger, all the same issues persisted. The WiFi was intermittent & slow. I wouldn’t recommend this hotel to anyone.

I had the terrible experience. The worst stay of my life so far. Bed sheets and blankets were dirty. The room smelled like pee. towels were discolored. The property does not look like anything in the pictures they have on internet. DO NOT RECOMMEND AT ALL

This is family frindly hotel with fantastic view of mountains.

Great hotel with great staff

This hotel was fine, comfortable in a good location. Compared to other places we stayed, it was rather expensive for what we got, but Shimla is expensive. We were expecting it to be more luxurious than it was.

It is located in a very convenient place so can walk to all key places. Hotel staff is very friendly and helpful. When we wanted to leave early they arranged breakfast so that we left the hotel after a good breakfast :)

This was one of the most pathetic experience so far. We had booked this hotel (fully paid 2 rooms, 3-4 months in advance even before coming to India). Upon arrival, they informed us that families of their management staff overstayed and they don't have two separate rooms available. Instead they gave us much small two bed suite with only one bath. Rooms and bathrooms were very dirty and stinking, there was also a leakage in the bathroom, it appeared this suite was closed for quite some time. Basically they had no regard for their fully paid foreigner guests who trusted online reviews and booked this hotel, their management staff families were given preference and foreign nationals were left on the road. What a shame! Be careful if you decide to go here!

Stay was excellent. It was my second time at this hotel and I was really very happy with the services . Will definitely become their frequent guest since I was really satisfied. Will definitely come to the hotel again.And special thanks to the Front office staff

Rooms are clean and modern, the bed is quite comfortable. overall we were satisfied with our stay.

Room, Food and service was good. Enjoyed my stay with my Family.

Nice hotel , great service and clean room. 10 min away from mall road

Nice room, good location with good heater in the room. Bed is very comfortable

Amazingly helpful staff And excellent service. The stay was made so comfortable for us. Very spacious room for even two people.

It was exactly as per pictures on the net. Service was great.