Daniel Thwaites
4.0
/10
Reviewed 68 week(s) ago
D Loft is well equipped, well located and Paulo, the host upon arrival was very pleasant and helpful.
So why the 2 star rating?
We booked this apartment on account of its numerous superb reviews.
So what went wrong?
I can only assume that the winter has not been kind.
The mattress cover was a hideous plastic thing that I have only seen before in nursing homes for incontinent pensioners, it sweats, it squeaks and was unpleasant to sleep on.
However this was not the main cause of our poor sleep, that was due to the relentless banging from the building work going on in the apartment next door- surely we should have been advised of this?
Next, on day 1 we awoke to a massive puddle of water under the aircon unit in the living room, we called Paulo to ask if he could sort this along with the nausea inducing smell of rotten fish coming from the fridge and flat remote batteries.
After hearing nothing all day we return to discover the bucket and soggy towel still in place and the smell still present, remote batteries still flat.
I contacted him again for an update and he assured me repairs had been completed, and the fridge smelt as a result of some prawns they had provided on our arrival - absolute rubbish!
The next morning we awoke again to a river under the aircon unit - maybe the bucket was the repair? I advised Paulo of this but from then he ignored us.
It would appear that Paulo is great when things are going well, less so when they are not.
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