Room is not available when I arrived. They sent me to another cheaper place with poor condition, and when I asked for cancellation, the boss shout at me

The room is clean, linens folded nicely. The caretaker is friendly and helpful. Her name is Mira. I'll be back

When I arrived, I was placed in another hotel of a totally different name, 4 blocks away due to the claim of them being “overbooked”. The room was of lesser quality. The washing machine drained into my shower. Was cleaned, but definitely deserved a deeper cleaning. Overall not a good situation nor scene.

Friendly and helpful staff, clean place, convenient location.

We booked a double room but what we were provided unfortunately wasn’t a full size double bed. The size of the room was very small and there were signs up apologising for this but I can live with a small room. There was no window in the room which made it feel even more claustrophobic. We both found it difficult to sleep in the small bed and I had to use the towels provided to cover part of me up when I slept, otherwise I would get cold as the single size bed cover wasn’t big enough for both of us. Room was cleaned daily and the staff were friendly, which was the good part. We weren’t offered any welcome drink as specified in the confirmation email either, although not sure where we would have found space to drink it. Overall fairly disappointed that the room was not as described.