Overall Ratings & Reviews Grand Mercure Petra

This hotel was the perfect place to base myself for exploring Petra. I received a free upgrade to a bigger room on arrival with a gorgeous view out over the valley. The hotel is out of the way of the hustle and bustle of the main street of Petra which I thought might have been a bit disappointing but proved to be great respite. The Bedouin dinner experience whilst the sun was setting is not to be missed! The hotel staff were very helpful in assisting to organise bus transfers to Aqaba and there is a free hotel shuttle bus that will take you to the other Mövenpick hotel right opposite the Petra Visitors Centre - I left at 7:45am for a morning exploring Petra. A great place to stay!

Alaa J. that works at the front desk was a fantastic help! She was kind, friendly, and professional. The view that the hotel has is Amazing. Everything was almost perfect except, the limited parking spots, the paint job inside the hotel, and the carpet on the 1st floor (the color of that carpet is bizarre) ;)

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Staff was very kind and provided us a very special experience. It was our wedding anniversary and we received a room upgrade and some wine and fruits in the room. We always felt welcome! Swimming had great temperature. Facilities are beautiful, stunning view outside for sunset and chocolate time is great for children. Special thanks to Muhammed from reception and Khalid restaurant manager.

Definitely not a 5 star property, will be good if they can re brand as a 3 star. Rooms look like converted studio apartments.

AC broke down. Food wasn't good.

It is a very good 4 star not sure if there is a 5 star in Petra. Rooms were very hot. The service was excellent just not a comfortable stay.

Highly recommend this hotel. Rooms, staff and dining are all fabulous and the views are amazing. Great place to stay.

Stay away not a 5 star hotel, everything is outdated the photos are misleading, there is a odd odour through the hotel either they don’t have a good ventilation system, AC in the rooms do not work.

There was not much to eat nearby, which we knew when booking. However, we were unaware of the high cost of eating on-site. The dinner was rather expensive for the food provided.

The description on Expedia is a bit misleading in that it claims to be 1.8 km from Petra, and while that may be true in a "as the bird flies" sense, it's an 8 km drive from the entrance. Either way, it's a good hotel for the price and had what we needed.

Great place to spend one night to visit Petra. Expensive dining option and drinks so have to find alternative. Staff is helpful and even though the rooms are a little dated it is comfortable

Old castle property just renovated and decently comfortable 10mins from Petra has an amazing view of the mountains

Beautiful and clean hotel Staff were very helpful

I cannot compliment the staff enough they totally made this visit. The hotel is lovely and in the Perfect spot overlooking the valley. It is about 10 min out of Wadi Musa in a taxi, but well worth it as you get to have breakfast and dinner on the terrace overlooking the valley. Some rooms just a little tired but ours was great with a very large king size bed. This was the very best part of our trip to Jordan.

Bonito hotel, hermosa vista Del Valle de Moisés personal amable un desayuno rico en la terraza todo muy bien! Excelente

Wonderful experience with upgraded room, magnificent view, attentive service (except for lack of Gluten free bread). The pool temperature was a little chilly at 22C but everything else was exceptional.

Clean, luxurious, slippers and gown provided, water provide, iron provided just so well equipped ! Staff at reception so friendly and helpful. It was my sisters anniversary so they provided a cake and even upgraded us so kind and made it extra special. Only downfall was you can only get food room service until 11pm called at 10.50pm no one answered to take order and receptionist said they would get back to me and never did!!! Apart from that everything else wasn’t perfect, view is sensational and we had a balcony. Just a really comfortable stay and bed.

Highly recommend this hotel if your purpose is to visit Petra. Clean, comfortable beds, friendly and helpful staff. Breakfast could be better and swimming pool is too cold to enjoy!!

The views from the hotel were lovely however having stayed at Mövenpick’s before I was a bit disappointed by the quality of the food and the facilities