Overall Ratings & Reviews Muthu Sovereign Suites & Spa, Limuru Road, Nairobi

Beautiful site and classic older luxury home. The utilities should be upgraded, this includes power and plumbing. Steam room was great.

Great stay, if you want to stay north of Nairobi. Place has a unique colonial character, service is more reflective of times gone by. Food was great and well priced. Property is geared towards big events hosting so felt empty on many days and then suddenly full. Overall enjoyed it as a great sleeping pad for our north of Nairobi trips like hells gate national park, ziplining and ol pejete trips. Grounds were pretty, so you can enjoy a day or two in the property itself.

It’s ok

It is a magical place. Old mansion turned to a boutique hotel. The staff including the manager Mr. Peterson are wonderful and friendly. The property is stunning and the rooms are extremely large. Great place to stay if you are on your way to Masai Mara.

The service was excellent and the staff very friendly, the food was also very good.

Hotel is a nice secluded area - ideal for a getaway weekend. Hotel needs brucing up bit dated and certainly could do with better lighting and hit water system.

Last year 2016 it was outstanding, beautifully clean, this year the shower didnt work, water was dirty, curtains in our room were torn here and there. I can only describe as grubby :-(, really disappointing. 2016 it was pristine and the manager had an eye for detail and it showed. However the staff are wonderful, helpful kind and genuine, they make the hotel what it is. It needs a good tidy up.

Great building, poor service at front desk ( rude , non engaged front desk) . Very far from the city thus not easy to access. Breakfast takes long ( 50 minutes) time to prepare.

This was a gorgeous private mansion which was converted to a extremely comfortable suites. The square footage of a presidential suite must have exceeded >2,000. The staff are extremely friendly. With a very reasonable price, plus free breakfast from it's own restaurant, this is one of the "best buy." The location is a bit far from downtown Nairobi(20 min taxi drive), in the middle of nowhere. Therefore, there is no worry about terrorist attack.

excellent

Big rooms. Great bathrooms. Nice furnishings. Good meals. Nice chef. Pleasant and helpful hotel staff. Location is away from the city so it is a good place to get away and relax. The weather can be a bit cool though. It would be better if the gym was accessible for 24hrs (its open from 7am to 6pm)

FABULOUS!! Faith and Janet at the front desk were graciously accommodating! BEAUTIFUL FACILITIES/GROUNDS/ACCOMODATIONS!! Chef Kinsay was Amazing! Our stay couldn't have been better !!!

I booked this hotel because it's location on Google Maps shows that it is close to the United Nations Office in Nairobi. When I gave the cab driver the address we drove around and around, and I tried calling the hotel several times and they never picked up. I ended up staying at another hotel and went online and found out that there are two Limuru Roads in Nairobi and that several people had also had the same problem I did. I called Expedia and they tried calling the hotel as well and were unsuccessful. A hotel with no one picking up the phone?! Not even an answering machine!!! I canceled the rest of my reservation through Expedia and they said it was non-refundable but they would advocate with the hotel to get my money back. Expedia got back to me a week later and told me the hotel would not give me a refund, despite the fact that I canceled. Greedy and unfair, and really terrible customer service. To those looking into this hotel: do not expect them to answer the phone, and it is NOT located near the UN or the US Embassy in Nairobi.

When I booked this hotel on www.hotel.com it indicates that this hotel is around the corner of the US-embassy and the United Nations, and was the reson i chose it. Instead it is about 15 kilometers outside and north-west of Nairobi. Really scandalous. I would never have lost my way here but it was quiet place and with fresh air outside. The hotel is OK with nice room and facilities. Not for business but for some days of to relax and cool down! So the picture on the site is not fake:-)

Great, friendly service; excellent rooms - beautiful with plenty of space

nice hotel but far from city center. .

From the booking to staff assistance, to arrival and the stay everything was better than expected. A fantastic experience and a wonderful hotel. Thank you

The hotel is beautiful, the staff is friendly and we loved staying here

The garden was green as i have always wanted, It was quiet, fresh air, The Penthouse was a total surprise i loved it. Thank you Joan/Caroline/Tabitha for the hospitality we had a great time. Breakfast was fantastic.

This 14 or 16 rooms mansion is not really an Hotel. It is a Palace!!! I was not sure if I chose the right place because it is a little far from downtown Nairobi but once I check in I did not feel like leaving the place. The décor is superb, the room extremely large, the Restaurant elegant and excellent cuisine and the staff going out of their way to make my stay pleasant. The Hotel have few semi-private living rooms and I stay in one of them for few hours doing some computer work. Every 20 minutes one of the servers was checking if I needed more coffee or anything else. They took care of every detail. I will definitely recommended to my friends and I will rate it as a 5 Diamond. It is the perfect place to rest after a safari on your way home.