Rooms are perfect. The staff are awesome. Breakfast was amazing. Hot tub was really nice so refreshing.

El personal que atiende para el check in es poco amable, igual el personal de seguridad están perdidos.

Every trip to Ecuador I would stay at this Hotel. The rooms a very spacey and roomie always clean the staff is very friendly and the staff speaks very good English so there's no misunderstandings if you're planning to eat the restaurant inside the hotel has the top of the line food everything on it very delicious

Todo estuvo perfecto muchas gracias por todo

Great staff and room, stayed in the back tower, no noise.

Clean room, centrally located and good breakfast.

Room was good. Breakfast was great. Lobby personnel could benefit from customer service training.

Decent hotel, not a great location

Everything specially The staff

This hotel is way better than anything I expected! Room was perfect. Restaurant was a bit over priced but tons of food options around.

Excellent hospitality and great helpful staff. Premium decor and royal feel.

Nice room. Easy check in. Nice breakfast.

Great location, very nice clean Hotel.

Fully-equipped gym :) Delicious dinners, but buffet breakfast lacked variety.

Everithing good

The staff at Hotel Reina Isabel was very helpful. They helped us find an express laundry service and let us check out late so we have enough time to pick it up and pack before our flight. Our room has a good view of the mountains. The Artisan Market is about 10 minutes walk from the hotel. We had a good stay at Hotel Reina Isabel.

The suites in this place are nice, good space. The staff top to bottom was great, except the older lady who works day shifts in the front desk. She might be the only person there who didn't like her job and she didn't seem to care. Just as long as you stay away from her, all else are good there.

Good food, comfort bed and reliable internet

Overall a great stay. I super recommend! Most of the staff was very nice and friendly. Only one staff member was not that great. But that's ok! They cleaned my room every day and supplies fresh towels. I love that! They also gave two bottles of water complimentary. My stay came with a free breakfast buffet, which was delicious. It came with bread/cereal, fruits, eggs, side dish like sausages or yuca bolitas, coffee, cappuccino, yogurt, cheese and deli meats, and fresh squeezed orange juice. The orange juice was sour though, but good if you don't mind sour. I think I prefer my OJ more sweet. The cappuccino was delicious! Also I loaded up on fruit, pineapple, melon, and papaya. The room was spacious with a desk for work and king size bed. There was also a Jacuzzi and bidet. Fancy! Jacuzzi worked well but you had to press the button at a certain pressure to turn it on. It took me awhile to figure it out. Only downside of my room was it was very loud. Outside I could hear traffic and car alarms. One night a car alarm went off for 2 hours. it was horrible. I had to play something on my phone to drown out the noise. The gym was top of the line. As good as any gym you pay monthly for. And not very busy which was nice. And well air conditioned. I hate a lot of hotel gyms that are so hot! Anyway, great stay! Will definitely come back!

The hotel was extremely beautiful, well kept, nicely decorated and the staff including the 24hr security at the door were kind and friendly. Our room was located on the 7th floor. Robinson, one of the front desk personnel was helpful with our check in and our check out. One of my only gripes is an alarm from either a car or a commercial property that went off multiple times every single night. It did not keep us awake, but it was a bit of a nuisance to hear it so often each night.