The customer service is "Outstanding". The gold package is worth every penny! The staff are so professional, kind and always willing to assist.

It was a luxurious experience and the staff were outstanding. We were celebrating my wife’s birthday and they went out of their way to make it special. Gold club and intrepid restaurant were first class

Staff was amazing! Rolly, George and Pasqual

Wonderful location right in town and on a picturesque harbor. Beautiful and amazing art work in the building. Access to beach club was awesome. Staff were professional and so pleasant. We will be back.

Room clean, staff great, pools fine.breakfast great. I was surprised to see a GOLD room have a bad view (#463),a city view is not back alleys and roof top air conditioning units. I am 85 years and I walk with a cane my wife 82, and we were given a room about 4 kms from the elevator, the door lock when exiting didn't always work correctly, one staff member passing by helped me lock it but still did it a few times later, never fixed, Fairmont is famous for recognizing special events, May 7th was our 60th wedding anniversary and a small single piece of chocolate cake was given to us, that didn't cut it with me? We ate dinner on the 6th at Intrepid and dinner was great, but the manager was over zealous a bit I think he hovered a bit too much, and referred to my wife as you're highness several times, she didn't like that, maybe I am being too fussy, but she was weeping a bit because of that. what do you think? There is no convenience shop to get any products like medical supplies, or women's hygiene items/ My final comment is "Hurry Up Southampton and finish the construction"

The room was always cleaned well. The bed was very comfortable. The hotel was quiet. The food was very good and well presented. The pools were kept up well. But most impressive was the staff. They were all friendly and very capable especially the servers at the Gold Lounge.

Food is good but not exceptional Service was excellent with the restaurant staff

Everything was wonderful. Staff are amazing

We loved our stay. Would recommend it to anyone. Friendly staff, great food, great facilities.

Gold Lounge experience was excellent. Would highly recommend to any type of traveller. Food was varied and plentiful and the staff were just incredible - especially Rolly, George, Pascal and Pearl.

Excellent service! Staff amazing.

Great service

Clean and spacious room Courteous Staff Great service

It was all pleasant overall

Beautiful property. Delicious breakfast on the Gold floor. Amazing staff!

Amazing place to stay in

It’s perfectly located easy access to beach in a shuttle. Could do more frequent shuttles in a busy season though. Culinary experience is amazing. Gold lounge staff is superb and very caring and friendly George Molly and Pasqual

The hotel, staff and location are great! It is just on the older side and may need some updates

Exellent location except beach not walking distance. Our suite was fantastic. Staff responsiveness was not consistent. Concierge workflow should be condsidered for some improvement

I’ve stayed at Hamilton Princess many times. The property is clean and the staff is polite and attentive. Location is close to shopping and transportation. Love this hotel!