Room is as expected. Clean and compact. Yes, wished there was a door for the shower especially since I have 3 boys under age 12 in tow but we managed. Loved how much storage is available in the room and pantry area with sink and the bigger than minibar sized fridge that can actually make ice. Water dispensers on each floor is much appreciated. Would be nice if there were more TV channels available aside from the free basic ones. Less argument over which YouTube video to play on the smart TV. lol. Surprisingly the beds were different for both rooms, one was soft and squishy while the other was firm. Many complained on the fact that there were no amenities, but for the price paid and facilities offered, I would rather prepare my own. Besides, a head-to-toe wash is provided. The pool is rather small in size and crowded but serves its purpose. The pool towels provided were funnily hand towel sized. Many lounging areas throughout the property. Didn't visit Level 2 where the meeting rooms and work space were at but the game room in Level 1 was the highlight of the stay for the kids. And there was a communal microwave available as well as full kitchen facilities via reservation. Very good value for money and perfect for small families. Southlink just across the entrance has a handful of eateries and KL Gateway Mall is a short walk away, so are the University and Kerinchi LRT stations. Pleasant getaway. Will certainly be back. Many reviews complained about bad service but I think the whole point is to make the whole stay efficient, with self check in kiosk available and I only had to approach the front desk once during the whole stay aside for check-out for a crib and an extra key. Both of which were facilitated promptly.