Staff was great, didn’t have a chance to try amenities and breakfast but room is nowhere near 5 star hotel quality. Layout is weird, for example the nightstand of one of the beds is near feet since there is no other place for it, carpet is stained everywhere, marks on the walls, etc. Also, the description says it is 3 min from the beach. Maybe if you can go through construction sites and walls but in actuality it looks more like 10 min.

Ideally located hotel for visit - Friendly and helpful staff

Fabulous. Staff — kind, generous, helpful Food — delicious Location — terrific. No problem getting around. Cleanliness — no problems. No bed bugs. No stains. No dirt. Very comfy and cozy. Overall the experience was positive. I will stay here again upon a future return to Batumi.

Everything is great, clean everywhere, central location

Clean and safe

Stayed here on a previous trip, was good then, was even nicer this time because of the sea view room, which is nice to sit on the balcony and watch the area light up at night. As before, this hotel is convenient if you dont want be too central and like walking; its about 5 minutes walk to the boulevard then about 25-35mins from there to the center. Staff are friendly and helpful, breakfast was pretty decent...as is the price for a stay in this hotel...would definitely recommend and stay again in a future trup.

The door panel fell off the front door and could have seriously injured me and the staff was totally casual about it!!!

Good location if you like walking. About 25 minutes on foot to 'center'. And 5 minutes to the sea. Rooms are good size with balcony offering a decent views..but make sure to get sea view, or else it's pretty poor. Staff is friendly and welcoming. They have a roof restaurant but never got chance to try. Overall a good stay, and would stay again in the future

Staying in the hotel for 6 days Very nice and helpful staff Thanks for Nino from reception . Very professional Will return to this place again Genia

I asked 3 times to put the mileage to Bestwern Rewards, but they didn't.

The Hotel is clean, the Staff are helpful, the following left a good impression on me, Nino and Nino and Vaco at the Front Disk.

great hotel

good hotel nice staff

Great location, walking distance to the centre, beach, etc. The room was spacious, complete with AC, TV, fridge and with a decent sized bathroom.

Up to the standard, central and very comfy.

everything was great : the view from the window , the staff , the gym , the swimming pool , except soundproofing : every morning we were forced to get up very early

I did not stay in the hotel and they did not accept my reservation, and they did not have any room for me while I have a confirmed reservation. And i suffered to find another hotels to stay with my family.

Lack of customer service. Staff is busy talking to each other than answering the phone. Complained to staff with no reaction

Service horrible. Front desk never answers the phone. You literally have to go down and meet the staff and ask them what you need. Complained about it with no reactions from them. They seem busy talking to each other than answering the phone.

The property is at a good location, the hotel was clean. There was an issue with the house keeping. The window frame in the alloted room was hanging and wind was coming in, upon complaint the room was changed. However for changing room had to go down to reception since there was no reply on the intercom from reception or from duty manager.