Overall Ratings & Reviews Hôtel La Falaise

One thing that was amazing was the staff...who did all possible to ensure we have a pleasant stay...Jean Pascal, and the other Jean were very supportive. Two things made my stay not so good: internet was weak and i had to buy a mobile router to hold my zoom calls. And the room key system was a failure. I had chosen this Hotel for the first stile for myself and my staff but my staff was so much unpleased that i cannot recommend this for a future stay. Personally, i may still come back because the welcoming, availability and support from the staff.

It was an okay stay for few days. The staff were very nice. Though I think Expedia always picks the worst deals for its customers. I was surprised that breakfast was not included in the booking though I opted for it. With regards to the facilities, the key encoding system went faulty, there seems to be a nightclub nearby making loud noise at night, water pressure was spotty.

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Friendly and polite staff, who were responsive to my questions and needs. The hotel itself had a strange, damp odar

Convenient location

very good

Easy going and friendly staff. Convenient location.

convenient location in the center of the city

This was just an ok hotel. The positive thing is that it is nicely located not too far from downtown and there is a park around the corner. That being said, the following things were a bit problematic. 1. Breakfast options were limited and on the first morning of breakfast, I noticed a couple cockroaches running along the buffet counter. 2. The shower pressure was not very good. 3. After the toilet was flushed, water seeped out from underneath the toilet and ran to the drain in the middle of the bathroom floor. 4. I requested help with a PCR test to return home which the front desk gentleman obliged to do by calling someone to come to the hotel to assist. I was charged 25,000 CFA for the test with no receipt given, even though I asked.

Very good and professional staff

location is convenient, in the center of city

The only good thing here is the restaurant and its staff. Receptin desk very disappointing and quality of their servuces is awful. I can't recommend this hotel.

Overall great experience . The staff was nice and professional. The bed was comfy, the sheets bed and towels very clean I booked a suit and the living room need to be little decorate to be attractive.

For my money this hotel hits the sweet spot between luxury and economy. Comfortable bed & bedding, good shower, functioning A/C, helpful and friendly staff. The food and drinks (like yummy fresh fruit juices) are excellent but pricey. Nice little pool, and the poolside seating makes a nice place to put feet up and relax or work, even if you don't swim. Kind of wish they'd provide an extra towel and a washcloth. Like all hotels they change out all the linens and towels each time the housekeepers come in, so I just keep the Do Not Disturb sign up except when I need them. Occasional little maintenance problem like the bathtub not draining well--no big deal so I didn't call maintenance. A/C works well, a bit noisy as you'd expect from a wall unit.

No hot water, although they could easily have switched on the water heater, as we only found out in the morning. But most of all, surcharge for breakfast despite breakfast clearly included in my booking. Next stay will be in another hotel.

There no toilet seat and so I had to sit on the porcelain when using the toilet. Not to be expected from a 4 star hotel

Hotel management needs to pay attention to facilities maintenance particularly in bathrooms and bedrooms to main good standard. Good breakfast selection - though breakfast time should be extended beyond 10:00 am during the week. International standard is 10:30 AM.

excellent room, great service, clean room

I booked it on Expedia with full payment for 6 nights and when i reached there they said no availability they have cancelled it. They lied that they have transferred my booking to Hotel Djeuga Palace i was told to go there even at that hotel they did not reserved they lied a century. Then they took me to a 3rd Grade Hotel Franco which was even worst never in my life i have stayed in such a rubbish hotel.They fought with me for Taxi Airport pickup service. I never stayed in the hotel that i booked. I want Expedia to refund my full Money back immediately or i will have to take legal action which please be noted.Refund my money to my Credit Card with 24 Hrs and confirm ASAP.