Overall Ratings & Reviews Istana Permata Hotel Dinoyo Surabaya

The maintenance staff is friendly, the shower water is small ..............

Friendly service. The room smelled bad (damp and smelled of cockroaches), there was a 30-minute power outage, and the hotel doesn't have a generator.

first and last stay at this hotel. cleanliness is far from suitable for families, access to the room is difficult (experience when contacting the lobby to be picked up because it was raining, but no one responded). Disclaimer: not recommended to stay here for families.

Spacious room for that price. Water is very slow, faucet is prone to break. The room is suitable if you bring a car because each room has a trunk. The 2nd floor is a bit far up but can be escorted by the security guard.

Awesome, easy to access from the main road

I'm fed up, I'm fed up, I'm fed up, just staying overnight once is enough.

Not suitable for living in, the AC doesn't work properly... the horror room smells of cigarettes and is far from the lobby, so I didn't stay there because it was really minus, not recommended, even though the price is cheap, it's a waste of money, but the staff are very kind and friendly

The AC is not cold, the TV is not on, so comfort is lacking.

Good location, nice staff, shabby room

close to the station and traditional market, but please pay attention to cleanliness. Thank you. When I went there, there were dirty glasses and towels used by other people.

Nice, close to town and market🙂🙂🙂🙂

Don't call this place a hotel because it is very unfit for human habitation. There is only 1 room light so the lighting is dim, the leaky and damp walls have not been repaired, the pillows are brownish yellow, the mattress is dirty so when you sleep your body itches all night so you can't sleep, and then it is placed on the 2nd floor which is far from the reception so you can't complain. The white towels have turned black and are full of holes. Never choose this hotel, it is very, very, very unfit for human habitation. It is suitable for spirits

A place to stay that is not worth it, just this one experience staying there, the building is old and not well maintained, booked via the application but was given a room on the 2nd floor, had to walk about 500 meters plus stairs, there is no elevator had to walk around to the back of the hotel. Then once I got to the room, the room could not be locked, the room was damp and a bit haunted, the bathroom was dirty and the room area was a bit shabby, finally at 4 o'clock decided to check out even though it was a loss to pay because it was no longer comfortable. Not worth it at that price, thank you

Spacious room and not noisy with crowds

Dirty room, dirty sheets, not changed, pillow cases, lots of islets on the sheets and pillows, oh my, just entered the room, checked out straight away, didn't stay overnight, Nurul is very clean at all

The hotel staff is very friendly and the room air conditioning is cold.

The staff is very friendly and very helpful

The bed are so dirty... , looks like they're not clean it.... If you're looking for a place to stay for a week this is not a good place , the room ambience are so dark

The hotel is pretty horrible at 1-2 in the morning, I like to hear the chair being pulled and there is a knock on the door when it is opened but no one is there, not to mention the bathroom light is yellow, the AC is hot and the floor is dirty

The place is scary and makes people unable to sleep.