Overall Ratings & Reviews Apartments Urbis

Nice hotel in a GREAT location. Communication was great! Be prepared to climb quite a few stairs with your luggage.

Nice place to stay within the walls.

Brilliant location, apartment was modern and clean, though with limited amenities. Access up some windy/rocky communal stairs so not suitable for anyone with limited mobility! But, this is normal for the old town and it’s an incredible location right in the middle of everything.

I liked the proximity of the property to many sights.

Check in process was shambolic. If you book this place, make sure you get the entry code before you travel. The apartment is one of two accessed through a door 40 internal stairs up and the handrails are wobbly. The host’s phone number is on the door, but that’s only of use if you actually know which apartment you’re going to as there are several in the building. Check in time is 16:00, not 15:00 as stated by Hotels.com. The airport shuttle drop off at Ploče Gate which is not too far to get to the apartment. The location of the property is ideal, right in the middle of the old town. If you walk to either end of the street there are fewer steps to get to the Stradun. Loads of restaurants on the doorstep. Convenient to walk to the cable car, or get onto the walls. It’s close to the harbour. The apartment was clean and the bed comfy. Only 2 pillows though. The shower was good. There wasn’t much noise, despite it being on a lively street. The aircon worked and the apartment was as pictured. The microwave isn’t going to be used by anyone under 6ft tall though.

The apartment itself was clean and comfortable. However access to the property is unsafe and the description of the accommodation does not match the reality. The hand rails on one side were unstable and on the other not fully attached to the wall. The stairs need repair, repair to these types os stone stairs is possible you see it all over. The host didn't see an issue there saying that's the way Dubrovnik is, apartments in Split we have used have much better access and maintenanceis tip top, that being an older city not sure its age that is the problem. Do not access the property as the host says through Buza gate go to Pile Gate it reduces steps to the apartments significantly to just 5 steps. We were not given this advice despite stating mobility challenges. Hotels.com have been advised the access is poor along with the description. The maintenance is an issue just be really careful.

Such a lovely apartment in the perfect location for exploring Dubrovnik! The room was spacious and clean and our host was so kind, checking in with us daily during our stay. The only downside is the surrounding area can be noisy when trying to sleep but this didn’t bother us too much!

The room was small, but everything worked. It included a small stove and kettle, which was enough to do some small cooking. The room included a balcony with a view, which was very nice.

pros: location brilliant, lovely apartment, bathroom hot water etc perfect. cons: entrance stairs need painting and some of banisters loose. biggest issue was safe not working (and seemed been problem for a while). felt uncomfortable not being able to lock away passports etc and front door to apartments always open and you dont get a key for that

Shocking level of communication in advance, despite two unanswered requests for clarity sent in good time, leaving me standing on my own in a dark street late in the evening, in the rain. Very stressful. I then had to make international calls to chase down how to get into the apartment, instead of them trying to contact me to help me. I was even 'told' to download an app in order to communicate! (The local manager was eventually persuaded otherwise.) I was especially really unhappy to find myself with no TV service for the entire duration of my stay...I was looking forward to that and, as a solo traveller in winter, it was important to me. Slow or no response to some messages about fixing it and a late attempt by the local manager to fix it failed. No compensation offered by the owner. Other things: no sign at the door to know you are in the right place, broken handrail on the way up to the apartment, have to stand on chairs to access pots and pans etc - very dangerous. Works on the path outside at the time of staying so if you want quiet during the day, now is not the time. Can't fault the comfort and general cleanliness...though it was all very 'Ikea'. Also, in decades of travelling, it's the first time I was ever expected to put on my own duvet cover, except when staying in a youth hostel! Overall, very disappointed to find a property managed like this on Hotels.com and I would not recommend it, or the managing company 'direct-booker', to anyone. Stay somewhere else.

Close to old town amenities. On the whole the apartment was very clean apart from some stains on the bed quilts. The description details are a bit misleading it does not mention all the steps you have to get to it inside the building and outside. And also the fact it is above a restaurant.

Paula was amazing with her communication, making sure everything was okay! The apartment served perfectly for a stay in the heart of Old Town, Dubrovnik. It was clean, comfortable and well looked after

Excellent apartment in old town. Host very good with communications. Very clean and tidy. Highly recommended

Centrally located without a strenuous walk through Dubrovnik in the heart of restaurant row. Paula was very thorough about advising location and access to the property. Only concern is that the safety handrail going up the stairs had fallen off the wall, and a very minor issue of a lack of body wash for the shower. Otherwise, clean and comfortable

Location location location! While we had a hard time finding the door to get in since it’s not labelled, when we did find it we were extremely happy. One street up from the Main Street. Restaurants everywhere Great communication from host, before and during our stay. Would definitely stay there again!

Location was great but the moving the luggage up and down the stairs were aweful...

It was a really pleasant stay! The apartment has everything you need and the location was just amazing! Though it can get quite busy on the streets at night.

The apartment is at a great location with easy access to everything in old town, also close to a gate where you can be dropped off by a car. Outside the building is a street full of restaurants. The unit is spacious and very clean, has everything you need. We had 3 people and the sofa bed was made ready for us. We were given clear instruction on where to find the apartment and how to get in. The communication through WhatsApp is very prompt. The only thing is the apartment uses hot water tank, when hot water runs out it takes time to heat up. Overall it is a great place to stay and I highly recommend it.

Paula was great. Recommend!

Lovely location and modern studio. Check-in time is 4pm not 3pm as advertised on hotels.com. There was an iron for use but with no ironing board.