Dear Mr. Anki, Thank you for taking the time to review your stay at Grand Whiz Megamas Manado. We are pleased to hear that you were satisfied with your overall stay. However, we apologize for the inconvenience you experienced regarding the noise in your room. Your feedback on room soundproofing has been noted and will be taken into consideration for improving the comfort of all our guests. We greatly appreciate any feedback you provide as information for future improvements. We hope to welcome you back to Grand Whiz Megamas Manado for an even more comfortable stay on your next visit. Sincerely, *Adri Yongki Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to review and provide feedback regarding your stay at Grand Viz Megamas Manado. We apologize that some aspects of your stay did not meet your expectations. We are sorry for the inconvenience you experienced regarding the soundproofing of the room, the position of the windows facing the surrounding area, and the design of the bathroom with a bathtub that may not have suited your needs. We have taken all your feedback into consideration and will use it as information for management to improve the comfort of our facilities and the guest experience. We understand your comments regarding the price, and we remain committed to providing services and facilities that are worth the price we offer. Thank you for your valuable feedback. We hope to welcome you back to Grand Viz Megamas Manado and provide you with a better stay experience in the future. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Viz Megamas Manado. We are delighted to hear that you enjoyed the hotel's atmosphere and appreciated its central location, which allowed you easy access to various restaurants around the hotel. Your compliments motivate us to continue providing the best service and creating memorable stays for all our guests. We look forward to welcoming you back to Grand Viz Megamas Manado on your next visit. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to write a review about your stay at Grand Viz Megamas Manado. We are delighted to hear that you enjoyed your stay with us and appreciate your appreciation for the cleanliness of the hotel and our swimming pool. Such positive reviews are a great encouragement to our entire team in providing the best possible service and facilities to all our guests. We hope to welcome you back to Grand Viz Megamas Manado again in the future. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to review your stay at Grand Whiz Megamas Manado. We are delighted to hear that you were satisfied with the friendliness of our staff and the service we provided. We will share your compliments with our entire team to inspire us to continue providing the best possible service to all our guests. We hope to welcome you back to Grand Whiz Megamas Manado again and provide you with a similarly memorable stay on your next visit. Sincerely, *Adri Yongki Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Viz Megamas Manado. We apologize that your experience did not meet your expectations, particularly regarding the room location and view. We understand that comfort and atmosphere are important to your stay, and we are sorry if this caused you any discomfort. Please be informed that the types and orientations of our hotel rooms vary. If available, our team will be happy to assist you in arranging a room to your specific needs. Your feedback is invaluable and will be used in our evaluations to further improve the quality of our products and services. We hope to welcome you back to Grand Viz Megamas Manado and provide you with an even better stay next time. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for your review and kind wishes regarding Grand Viz Megamas Manado. We are delighted to hear that you had a memorable experience during your stay with us. Your support and hopes motivate our entire team to continuously improve the quality of our facilities and services, ensuring an even better experience on every visit. We look forward to welcoming you back to Grand Viz Megamas Manado in the future. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to share your review of your stay at Grand Viz Megamas Manado. We apologize for any inconvenience you experienced. We are deeply saddened that the service did not meet your expectations and that the cleanliness of your room and towels did not meet our standards. We have taken your feedback seriously and will immediately contact our housekeeping and operations teams to ensure that our cleaning processes, room inspections, and service quality are improved to prevent such incidents from happening again. Thank you for your valuable feedback. We sincerely hope to welcome you back to Grand Viz Megamas Manado and provide you with an even better stay. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to write a review about your stay at Grand Viz Megamas Manado. We are delighted that you were impressed with our hotel and the service from all our staff. Thank you for your feedback regarding the variety of side dishes on the breakfast menu. We will discuss this suggestion with the relevant team to incorporate into our evaluation process, so that our menu can be more diverse and meet the expectations of all our guests. We appreciate all your feedback and hope to welcome you back to Grand Viz Megamas Manado again for an even better stay experience. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Mr. Endang, Thank you for your positive review and feedback regarding Grand Viz Megamas Manado Hotel. We are delighted to hear that you were satisfied with your comfortable stay, the friendliness of our staff, and the hotel's excellent location near shopping, entertainment, and restaurants. We are also pleased that you enjoyed the beautiful sunset views during your stay in the Megamas area. Your trust and appreciation motivate us to continue providing the best service to all our guests. We hope to welcome you back to Grand Viz Megamas Manado Hotel on your next visit. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to write a positive review about your stay at Grand Viz Megamas Manado. We are delighted to hear that you were satisfied with the cleanliness of the hotel and the friendliness of our entire team. Your compliments regarding the staff, including the security team who were very informative and helpful, will be passed on to the entire team as a token of our gratitude and as an inspiration for us to continue striving to provide the best service. We hope to welcome you back to Grand Viz Megamas Manado on your next stay. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to review your stay at Grand Viz Megamas Manado. We are delighted to hear that you were comfortable during your stay and appreciated the cleanliness of the hotel and the diverse menu we offer. Thank you also for your feedback regarding the taste of the food. We will share this feedback with the relevant team to continuously evaluate the quality of the food we serve. Guest feedback is vital in improving our services and enhancing your guest experience. We hope to welcome you back to Grand Viz Megamas Manado again in the future. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Viz Megamas Manado. We apologize that your experience did not fully meet your expectations. Your feedback regarding cleanliness, breakfast variety, and room comfort due to lingering noise from other rooms and the hallway has been noted and our team will take it into consideration and make immediate improvements. We greatly appreciate any feedback received, as it helps us improve the quality of our facilities and services to provide a better guest experience. We hope to welcome you back to Grand Viz Megamas Manado and provide you with an even more comfortable experience on your next stay. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for choosing Grand Whiz Megamas Manado as your accommodation and for taking the time to share your experience. We are delighted to hear that your first stay with us was memorable. Thank you for your appreciation of the hotel's cleanliness and central location, which made your stay convenient. We look forward to welcoming you back to Grand Whiz Megamas Manado for your next stay and providing you with an even better experience. Sincerely, *Adri Yongki Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to share your feedback and comments regarding your stay at Grand Wiz Megamas Manado. We apologize for any inconvenience caused by noise from your room and adjacent corridors, and we are sorry that our service did not meet your expectations. Your feedback regarding improving service quality, including the importance of developing the capabilities of our operations team, is invaluable and will be used as evaluation data for management. We are committed to continuously improving the quality of service to provide a better stay experience for all our guests. Thank you for your helpful feedback. We hope to welcome you back to Grand Wiz Megamas Manado again and provide you with an even more satisfying experience on your next stay. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to share your experience staying at Grand Viz Megamas Manado. We apologize for any inconvenience you may have experienced due to noise from your room and adjacent corridors. We greatly appreciate your feedback on improving our service quality. Your suggestions will be considered and forwarded to the relevant team for evaluation and continuous improvement of our service standards. Furthermore, we thank you for your appreciation of the hotel's excellent location and reasonable prices. We are pleased to hear that your overall stay was satisfactory. We hope to welcome you back to Grand Viz Megamas Manado again for an even better experience next time. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for taking the time to write a review about your stay at Grand Viz Megamas Manado. We are delighted to hear that you recommend our hotel as a suitable choice for family stays. We appreciate your appreciation for the friendliness of our staff and the quality of our food. Your positive feedback is an encouragement to our entire team to provide the best service and create a comfortable stay for all our guests. We hope to welcome you and your family back to Grand Viz Megamas Manado again in the future. Sincerely, *Adri Yongi Wala*, Group General Manager

Dear Valued Guest, Thank you for choosing Grand Vis Megamas Manado for your weekend getaway. We are honored that you chose our hotel. We are delighted that you were impressed with our excellent location, comprehensive facilities, and comfortable rooms. Your trust and support are the driving force behind our commitment to continuously improve the quality of our service and expand our business. We look forward to welcoming you back to Grand Vis Megamas Manado next weekend. Sincerely, Adri Yongki Wala, General Manager, Grand Vis Megamas Manado Group