I ended up having to book another hotel because of the late check in time and my having to wait for 4 hours. A review is therefore unfair to the hotel, although the rating is based solely on their limited reception hours
Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia