6.9
Pleasant
From 34 reviews
Provided by travelers on
Cleanliness

6.9

Room Comfort

6.8

Meal

7.0

Location

7.5

Service and Facilites

6.5

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Traveler Reviews OYO 1855 Elise Exclusive Residence

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Customer reviews
Puput R. S.
icon-origin-TRAVELOKA
4.8
/10
Reviewed 163 week(s) ago
Already come but the room is full. Very disappointed.
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Sarah N. H.
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5.2
/10
Reviewed 171 week(s) ago
Check-in before 12 o'clock is asked to pay 40 thousand even though in the application you can request check-in hours and there are no additional fees. The facilities are also not clean, the sheets and pillowcases are not washed dirty. He asked for the towel in the morning, he gave it in the evening. The socket is only for tv, no more. The service is also not good.
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5 people find it helpful
Accommodation's Reply
16 Jun 2022
Hi, thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Simon
Putra A.
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4.8
/10
Reviewed 180 week(s) ago
There is no service, until the hotel there is no guard.
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3 people find it helpful
Accommodation's Reply
06 Apr 2022
Hi, Great! We are sorry to know that your experience with us was not pleasant. We will definitely work on your feedback to give you the best experience next time. Regards, Amelia
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Andriyanto Andriyanto
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6.0
/10
Reviewed 185 week(s) ago
Improved customer service.
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3 people find it helpful
Syafira A. F.
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9.1
/10
Reviewed 188 week(s) ago
The place is quite far from the city, but worth it. It's not noisy, the rooms are clean, spacious, the air conditioner and water heater work well, it's just lacking the addition of a socket because there is only one plug for the tv. The guards are also friendly, just don't stand by at the counter. Oh yes, toiletries such as soap and others are not provided, only a towel.
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2 people find it helpful
Jo Philbert
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8.7
/10
Reviewed 195 week(s) ago
Need to train the new staff properly on how to handle reservations especially using Traveloka ' s feature"Pay Upon Check-In". But overall, it ' s worth your money to stay. It has a spacey parking area for cars and motorbikes as well.
1 people find it helpful
Syadan R.
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5.8
/10
Reviewed 237 week(s) ago
No one is staying at the office at night
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Accommodation's Reply
10 Mar 2021
We are really sorry to disappoint you, Syadan! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Nur!
Yaeny K.
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5.8
/10
Reviewed 271 week(s) ago
Very tired, the amenities are incomplete and bro there is a towel 😪
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1 people find it helpful
Joseph H.
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Backpacking
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6.1
/10
Reviewed 288 week(s) ago
Sink water does not work, bed linen is not washed clean, and there is no water, soap, etc.
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6 people find it helpful
Manggar S. P.
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Family
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7.0
/10
Reviewed 295 week(s) ago
The door lock cannot be locked. and the bathroom flooded. Overall good.
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Traveloka Sdn Bhd (Registration No. 201501003122), Level 14 Tower 2, Menara Kembar Bank Rakyat, 33 Jalan Rakyat Brickfields, 50470 Kuala Lumpur, Malaysia
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