Overall Ratings & Reviews Moon San Villa at the Blue Lagoon

Older property but clean and well kept. Very near ro the lagoon. With lagoon access. Early morning swims in the cool lagoon. Comfortable room with AC. Good breakfast. Close drive to places to eat.

The property and stuff were lovely. We will definitely be back. The breakfasts were amazing as well.

Nothing was unique about this property. Need upgrade. The very first day there was No AC. Moved to second room but couldn’t stay because it was booked to another guest. The bathroom is another story. If you are a big person don’t even try.

I was charged twice for my stay. I paid at the property & I was later charged again to my card. Since then I have attempted to get my refund multiple times but have been given the run around. The phone doesn’t work & every I’m told to call back tomorrow to speak with a manager. Apparently the property is up for sale & the management have resorted to scamming. The room was old & the property needs maintaining. Great location but there is no beach as advertised. Do not stay here!

The only thing was good about this place is the staff. Excellent staff Noel exceptional. But the place old rundown and no amenities. No television just not nice.

We had a wonderful stay, felt like home.

Great staff

Beautiful property right beside one of Jamaica’s landmark sites, Blue Lagoon. View of the ocean, comfortable beds, clean property and hospitable hosts. Port Antonio is a short distance drive for lunch/dinner. Hot water showers, complimentary breakfast (which was delcious) and overall, an excellent stay.

Decent property.

The advertising for the property is misleading. There’s no pool, all the pictures listed as activities are for other properties which attract additional cost. We left with bedbug bites and the place has roaches. The staff are nice but this is nothing but an overpriced bnb. I understand things might be slow but the owners need to invest in upgrading the villa and doing more routine cleaning.

I like everything about the properly It’s perfect for relaxing and the view is amazing

Great location next to Blue lagoon with free access anytime. Older style villa with lots of character. Room was clean, a bit tight but lots of space to sit around the building with beautiful ocean views. Beds were comfy and sheets soft and comfortable. Good snorkelling outside the lagoon into seawater. Lots of fish and turtles. Staff were very nice and breakfast was good with choice between american or jamaican. Only downfall at the time of stay was construction noises from building villas below on seashore.

Our family stayed for six days and every day spent there was wonderful. The breakfast in the morning was delicious and the view from the property was beautiful. Noel was very helpful along with the ladies that worked there. The staff was very friendly and accommodating. The property was very close to the Blue Lagoon, and Frenchman’s cove beach is a must see. Will definitely be staying here again, we miss it already.

There is NO security for vehicles at this property. We had to park up on the highway and sure enough, our car, and another guest’s car were broken into the first night we (and they) stayed at Moon San. Both rental cars had a window broken and the car batteries were stolen. The rental companies did well with us, swapping out the damaged car for another one, but we felt it didn’t make sense to park up by the highway the next night, which is the only option at Moon San, so we found another place to stay that provided secure parking. The owner of Moon San promised to refund our money for the three nights we had booked but didn’t stay there. I sent a message to him through Expedia, but have not heard back. Worse, I couldn’t find any place on the Expedia website where I could present my case, nor could I get through to a real human on the Expedia help line. I prefer not to leave a negative review of the property (although our experience was negative), nor of Expedia, but I don’t see any way to move this situation forward to get my promised refund.

No refrigerator no microwave bathrooms are too small

I booked this trip weeks before going to Jamaica. I booked for three nights and only stayed one of the three nights.We arrived on August 25th in the night. The only reason why we spend one night there was that we arrived very late at 10.30PM. I immediately went to the guy which owns the property and let him know we are leaving in the morning. I also told him why, that it is filthy, smelly, dirty, the AC doesnt work, the floors are dirty, no clean towels, the linens were dirty, a refrigerator in the room thats not working. They changed the room for the night but it didnt make it any better. It was also extremely dirty. The fan in the room looks like it havent been cleaned in two decades. The paint is cracked and chipped all over. A complete run down, which the lady who works there admits its run down but the little old guy who owns the property she mentioned he doesnt want to fix it. In all my years of traveling I must admit, this is the worst. We immediately booked for another hotel in the town to spend the other two nights, which was super great. I also reached out to expedia before leaving the property since I had booked for three nights for them to process my refund, which after they called moon san villa and confirmed I was leaving, my refund was immediately issued. The only thing good about this property was the breakfast and the view, but I promise you, you would be miserable if you ever booked to stay there. Stay away!!! You're welcome.

Next to the Blue Lagoon spring and lake..we rurned upnat 4.30..after check in..dumped the bags and ran into swim in the lagoon..awesome.. gatws shot at 5pm..but the security chap let us stay until 5.45..then back for a showr anddelicius folter coffee.Blue Mountain coffee..the best..thanks so far

The ladies in the morning were very pleasant and the breakfast was delicious. The area has a water issue but Nick ensured we had enough during our stay.

Donna, Nick, Greg, all the staff are super friendly, courteous and helpful. Breakfast is wonderful, sitting overlooking the lagoon. The Blue Lagoon was closed; making our private swim extra special, as we had the whole lagoon to ourselves! Ignore anyone who tells you that you are trespassing or to watch out for the crocodile!? Apparently government spin. The government have shut the lagoon for "improvements," there is much scepticism that local politicians, who own large waterfront villas there, want the lagoon to be sold to a resort like Sandals. The area will then become private, exclusive and expensive. The road is currently being improved, so rather difficult to negotiate and the piped water has been cut off, so supplied by tanker. Consequently the water pressure in the shower was low..but still hot. Please do stay here and support the local businesses, You will love the local character, the peace and quiet. Frenchman's Cove beach is truly special and Winnifred's Beach, one of the few Jamaican beaches left with shacks and even a Ganja Cafe! Cynthia's food is out of this world. Do bring water shoes due to Sea Eggs aka Sea Urchins.

Had a good stay. Staff was very friendly and accommodating.