Felt pressured at check in to sign up for loyalty membership- he seemed to make it required, though there was a little language barrier. Room was only stocked with one coffee serving despite 4 occupants. Put in a request for more but never received. Towels for pool needed to be asked for apparently, this was not clear and so we had to trudge back to room soaked.

The staff was not really pleasant. The room had no coffee and they did not want to give us any. Minimum towels provided. The breakfast was very good and we did enjoy the gym.

Needed a place to stay for a night. Great hotel. Great people. Would use again

Room was excellent. Staff was very good. Right next to the outlet mall in Cancun. Very close to Airport. Only drawback was not close to beach

The check in staff were very efficient. We enjoyed the club sandwich from the hotel restaurant. We appreciate the shuttle to and from the hotel.

The hotel is next to the Go Outlet and close to the airport. It was very clean and the staff was wonderful.

Very comfortable

The hotel was well put together traveled with family , elevator was a little weird had to scan the key to get to a different floor , front desk didn’t tell us that . Have to pay extra for breakfast.

We enjoyed our overnight stay. The room was spacious and clean. We received great poolside food and drink service from Abraham. 👍 I recommend taking the airport shuttle provided by the hotel to avoid the taxi zoo at the airport.

Ok so it’s little far from the airport (10 minute drive). There is a free underground car park. A taxi from the airport would set you back around £40/£50 so that’s a lot for a short distance! The hotel is stylish and the pool is small but beautiful with a nice outlook. We enjoyed breakfast. We didn’t stay long!

We stayed at Avani only one night since we arrived in Cancun late from our flight. After renting our car at the airport, we parked in their free parking under the hotel. Check-in was easy. They have a restaurant and a bar. Our room was on the third floor and it was modern and clean. Good water pressure in the shower and the bed was pretty good. One side had a bit of a dip. Easy checkout the next morning. It’s also walking distance to shops and food options, which is convenient. We did not try any of their amenities, except we did order the fajitas from room service and they were pretty good.

Good

The hotel was nice and clean. The staff was not very helpful. The room comes with 1 Nespresso coffee capsule for 2 people and when I asked for an additional coffee they told me that it's one per room. Ridiculous in my opinion. The location is right across from the Outlet Mall which has lots of stores and some fast food restaurants.

Staff were absolutely wonderful for booking. Hotel room was in perfect condition. The breakfast buffet was very good, a wonderful variety of foods, even had an omelette bar.

This hotel was surprisingly beautiful. I wasn’t expecting it to be so luxurious. I had a junior suite, and I must say, I was very comfortable. The lighting, air, bedding, and everything else was top-notch. The service was incredibly simple and efficient. I appreciate the entire team for getting me into my room so quickly last minute while I was waiting for my flight. I was greeted with a delicious drink, and I think his name is Jose or Pedro. I also want to thank the front desk team for their excellent service.

Very clean and hospitable stay before departure. This is a great relaxing and peaceful location before or after travel to the airport. Highly recommended.

The room and hotel were clean and staff was friendly. The beds and rooms are very small so it was a squeeze for our family or 4 but manageable for a night. The beds were comfortable but they could have used a few spare pillows.

They overbooked my room, when I arrived they told me they couldn’t give me a room after I had prepared. I had to sleep at airport.

The room was very good and the staff were pleasant.

The rooms were clean. The staff were polite. The level of service was challenging because they were very full. There were no extra pillows or extra blankets available at all. The airport shuttle was full, even though we were told it would be available. So we had to make other arrangements that was disruption to our trip. Although the staff they had a very we don’t care that much attitude. Just getting through the day trying to be nice enough to avoid conflict. It should be noted that you cannot drink or use the water from the taps at this location like other hotels in the hotel zone so we were obligated to buy bottles of water from the bar. They tried to convince us that they only took cash at the hotel bar, which was odd after some push, pushing we were allowed to sign it to our room. This made us feel a bit uneasy with the level of trust in the staff.