Overall Ratings & Reviews Hugo & Carter's Backpackers & Motel

The room was quite old, moldy, and in poor condition. The sink was filthy, the soap dispenser was broken, and the water tap couldn't be properly turned off. The bed linens were old and bit dirty. However, the location and communication were great.

Clean and tidy room with private bathroom and shower. One double and one single bed. A shared kitchen which had full amenities although I did not use these. A warm fire place in the shared lounge which another nice room guest added in more firewood which the warmth flowed into the dining/kitchen area. If you are looking for a simple, fuss free room for an overnight/long stay, can't go wrong here. Under 10mins drive into the city/beach/Mt Maunganui.

good for what we needed

Good value. Warm room.

We stayed in a 3 bedroom room with toilet. It was basic as expected but we still found it very comfortable and very good value. The staff were friendly and welcoming. I would have no problem with staying here again.

Went out of our way to go check in and no one was available at 3pm. Multiple people queueing up to check in with no one in the office to help, even contacted the help number on the door and waited around for 20mins but no reply. Room was super hot with no fan and nearly impossible to sleep. Also had no toilet paper in our private bathroom. Only stayed there one of our 3 nights booked.

Easy no hassle stay, clean & tidy, value for money

Pleasant stay in motel unit. Suited what we needed for over fight stay.

If you just need a bed to sleep in it’s convenient… other visitors were friendly staff were informative

Mould on curtains, towels and bathroom. Common area not ideal to eat in, smells rotten. Not safe at night.

Value for the money you pay. I was very happy. Might not be for fussy people though. The number given to confirm late arrival was engaged till the afternoon. Had me worried as I was trying advise I’m late and organise receiving key late.

Used soap in shower, floor was not vacuumed and lots of dirt and dust / sticky floor. Sink was visibly dirty also.

Found a massive cockroach in the room. Initially the overwhelming smell of what I thought was cleaning product made me happy to know the room had been cleaned but it didn't dissipate.

I liked that it was close to town the best stuff and it was big my room was great clean just need bigger parking

You get what you pay for and this place is perfectly adequate. There were plenty of minor faults, such as a missing lightbulb, one severely flickering lightbulb, lack of on-site parking for the number of units available. We couldn't figure out how to turn the TV on using the universal remote provided and one of the bunk beds had loose screws that made the ladder pretty wobbly. But given it's the cheapest place in town that's not overly surprising. It is nice and secluded and it's nice to be able to let the kids run on the grass outside.

The mattress was hard so were the pillows, back ache and sore neck for 2 days. Had to ask for extra towels.

Was a great place to stay for the night. Warm, comfortable and safe. Thank you

The unit was lovely and clean. We were only given one face cloth for a two person stay over night. The shower took a long time to reach hot and it would not mix with the cold to be able to shower. It was either scolding hot or freezing cold. The ply of the toilet paper was bad that it was hard to rip off to use it just ripped to small pieces when you touched it. The only place to sit in the unit was on the bed (no chairs). We were told it was a motel unit that we were renting for the night so we expected to have a kettle and cups and saucers with tea bags and milk. When I went to the main Kitchen they informed me that none were suppled. We were very disappointed as we paid $86.00 for one nights stay.

Not very clean, sheets had not been changed

Location was good and easy to find GPS. Friendly service.