Excellent service and easy

Everything is perfect except for the food sometimes. Food is the only variable here.

Everything is amazing except the food, better ordering delivery

Overall, It’s a great place! The rooms are well maintained but the carpet looks a bit old and not very attractive to the eye. However, it still looks very clean and without any smell. The breakfast is wonderful. I have found everything so tasty. The lobby area is so cozy to sit for long. The spa service is great. Staff in the spa area look so committed to maintain its quality. I have enjoyed the steam but I would rather have small bulb in the room. I didn’t find it very comfortable to sit in the dark with only small light from outside.

Staff was very friendly and helpful

​I had a wonderful stay at the Sapphire Addis. The location is perfect—very close to the airport and within easy reach of the city's main attractions and business hubs. ​The service was the highlight of my stay; the staff were incredibly attentive and made me feel welcome from the moment I arrived. My room was spacious, modern, and kept impeccably clean. I also highly recommend the breakfast buffet, which had a great variety of both local and international options. Whether you are traveling for business or leisure, this is a top-tier choice in Addis Ababa!

Yes

The location is great, staff are very helpful and attentive, the room is clean overall I am very much satisfied with my stay. The only issue I had, even those the room was advertised to accommodate for 4 people there was no space for my child. It looks like there is miss communication between Expedia and the hotel.

The staff as always were accommodating to every question I had. 4th time staying there and never left disappointed.

The Sapphire Addis Hotel in Bole is a consistently excellent choice, particularly valued for its proximity to the airport and locations like Edna Mall. I stayed at the hotel for two days and I greatly appreciated the clean, spacious rooms. The staff are efficient, friendly and very accommodating The gym is well maintained, clean and has all the essential equipments. It also comes with amenities such as the Watermelon Spa. The breakfast is generous and offers both local and international varieties. A minor inconvenience, the street outside of the hotel is under renovation at the moment, even though it’s expected to be completed very soon. In general the hotel offers very reliable comfort and value and I highly recommend it for both business and leisure visits to Addis Ababa.

Exceptional STAFF

The staff went above and beyond to ensure we had a great stay. The restaurant lay out was good along with the food choices. Would stay here again.

The Hotel overbooked. I was shipped to another hotel.

I like the way the hotel hands everything.

Great place to stay

I had to leave the room without staying the night because of their terrible service and lack of internet. I booked the room specifically to work, only to find out there was no internet and their support was unhelpful. I requested a refund since I didn’t stay at the hotel, but I’m still waiting for a response. Never again!

Breakfast, bedroom,

It was great price is good

I enjoyed my stay here. Staff was friendly.

Everyone was so amazing very helpful very kind and the guest relations supervisor was extremely knowledgeable she recommended me some nice places to go and see throughout the city some food or restaurants to try. She was so amazing that staff there is so amazing if you in Ethiopia, you must stay there.