Staff, security, clean room.

The staff is warm and friendly but we got sick after eating what they call chicken nuggets and that was rough, other than that, the place is nice.

We had a wonderful stay here - an oasis of calm in the hustle and bustle of central Kisumu. The rooms were clean and of a much higher standard than most other hotels in the area.

Kisumu, Kenya, I enjoyed this place. Great breakfast. Thumbs up. OK, here is a heads up for an American, here an all-inclusive breakfast does not include coffee. Think British, tea is included, however coffee, no. Again, just a heads up, great place though.

Thw courtyard was lovely and the soft gospel music over breakfast was very pleasant. I would have loved brewed coffee to have been part of the breakfast buffet without having to pay 300 for expresó. But overall a very good experience.

Vittoria Suites has been my go-to hotel during my annual trips to Kenya for the past eight years. I've even recommended it to friends and family as a "hidden gem" in Kisumu. When traveling with my family, however, I’ve usually opted for other hotels that I thought would be more kid-friendly, like Imperial Hotel (now Sarova Imperial) or Sovereign Hotel. This December 2024, I decided to stay at Vittoria Suites with my family since it was just for one night. To my surprise, this hotel keeps exceeding my expectations! It’s one of the very few hotels in Kisumu that still offers interconnected family rooms. Imperial/Sarova removed theirs during recent renovations, leaving Vittoria Suites as the only hotel near Kisumu CBD with this feature—perfect for families with young kids who can’t stay in a separate room. We had an excellent stay and enjoyed dinner through room service without any issues. Why do I love this small hotel so much? It’s located in the posh Milimani neighborhood, close to the CBD. It’s quiet, clean, and every room has working air conditioning (a must in Kisumu’s heat). The breakfast is always excellent, with a wide variety of options. Plus, there’s a chef on standby to prepare anything not included in the buffet. The only downside? The bathrooms have vented doors positioned right next to the beds—a poorly thought-out design. Overall, it’s still a fantastic choice, especially for families.

Very comfortable, nothing to regret about , breakfast was so delicious plus humble respective staff

This is an excellent hotel but with one small complaint: No brewed coffee for breakfast. If you want good coffee, you need to pay a stiff fee. It's odd. Nearly every hotel offers free coffee but the Vittoria charges several hundred shillings for a cup. Come on Vittoria, you run an excellent hotel operation, you can offer brewed coffee with breakfast!

Always our choice for Kisumu hospitality

The staff were very courteous and friendly. Especially Michael and Baraza in the restaurant. Didn’t catch the name of the woman who checked us in, but she was very friendly and professional as well.

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Nice clean and cozy.

I would book here again.

The Vittoria continues to be an excellent hotel in Kisumu. The place is clean and well maintained, room size is good. Mostly, the staff is always helpful and friendly. Everyone staffing the Vittoria deserves a nice pat on the back.

The hotel was clean, the room was just adequate for one, it lacked a refrigerator, and microwave. The TV was bad, two local channels & Aljazeera. The staff was helpful and courteous, the food was great.

Perfect for business trips. Great service, secure building, strong WiFi, good restaurant, and outdoor garden area. The location is OK but I think that’s why you save on the price with it being a bit further from city center.

My biggest gripe was that the hot water was an issue. I called the front desk and the staff attempted to troubleshoot the problem. Maintenance came to address the issue with no real timeline of when the water would be hot enough to shower. Because of the delay we were late for our excursion. The staff were very friendly and seemed as though they were genuinely apologetic and wanted to offer a resolution, but the hotel was full.

They have very clean rooms which I was able to see a number of as I had my pick. I ended up with a free upgrade to a larger family room. The bed was very comfy and they seemed to have a good variety of food for breakfast. The staff were very kind and helpful. They even found the gold chain that I'd forgotten in my room and I notified me before I left. I'll definitely be back..

I particularly liked the location away from town. Their Wi-Fi is great. A nice place where one can get work done. Nice food too.

Good, a bit of attrition over the years, may require some touch up