Dear Valued Guest, Thank you for sharing your experience with us. We’re happy to hear that you enjoyed the friendly service from our team and our breakfast offerings. On the other hand, we sincerely apologize that the cleanliness of the room and bathroom did not meet your expectations. Your feedback regarding the condition of the bathroom and room freshness has been shared with our housekeeping team for immediate follow-up and improvement. At Fairfield, we always want our guests to feel comfortable and at home during their stay, so we truly appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back again for a better and more enjoyable stay experience. Warm regards, Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for sharing your feedback with us! While we’re glad you stayed with us, we are sorry to hear that our breakfast variety didn't quite meet your expectations this time. We take great pride in our morning spread, and your comments are incredibly helpful as we look for ways to enhance our options. We hope you’ll give us another chance in the future to start your day with a meal that truly impresses you. Safe travels! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for your review! We are glad you found our location convenient, situated right in the heart of the city and just behind Siloam Hospital and Lippo Plaza. It is a great spot for those who want easy access to shopping and healthcare while staying in Kuta. We hope to welcome you back again soon! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for the wonderful review! We are so glad to hear that Mr. Novan provided such informative and friendly service at the front desk. It is heartening to know that our entire team made your family's check-in process seamless, from the moment you stepped out of the car until you were settled in your room with all your belongings. We take great pride in our warm hospitality and are thrilled it made a positive impact. We look forward to welcoming you and your family back soon! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for your kind words! We are so happy to hear that our friendly team made you feel welcome. It’s great to know you enjoyed the food, especially the fried rice—there’s nothing better than having it made fresh on the spot! We’ll be sure to share your compliments with our kitchen team. We look forward to serving you again soon! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for your review! We're so glad you enjoyed our tasty and varied breakfast selection. We love making celebrations special, and we're thrilled we could assist with a birthday surprise during your stay! We hope it made the day even more memorable, and we look forward to welcoming you back for more celebrations soon. Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you so much for this incredibly heartwarming review! We are deeply moved to hear that you felt so appreciated as a human being—that is truly the highest level of hospitality we strive to provide. We are thrilled that you and your family felt comfortable and at home in your clean room, and that our team’s fast response and friendly service made such an impact. It’s also great to know you enjoyed the many choices at our buffet! Receiving a "big hug" from your family means the world to us. We can’t wait to welcome you all back to Kuta and Sunset Road soon. Wishing you all the best and "keep it up" right back at you! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you so much for the love! We are thrilled to hear that you enjoyed our warm hospitality and found our team to be excellent and accommodating. Going above and beyond for our guests is what we strive for every day. We can’t wait to welcome you back to Fairfield by Marriott Bali Kuta Sunset Road soon! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for your wonderful review! We are so happy to hear that your family had such a comfortable stay and that the kids loved it. There is no greater compliment than knowing we are your go-to hotel every time you visit Bali. Our friendly staff already looks forward to welcoming you and your family back on your next trip! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

You’re very welcome! We are thrilled to hear that you enjoyed the hospitality from our team. Providing a warm and welcoming experience is what we strive for every day. We’ll be sure to share your kind words with the entire staff, as it truly motivates them to keep delivering great service. We look forward to welcoming you back to Fairfield by Marriott Bali Kuta Sunset Road soon! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you so much for the kind words! We are delighted to hear that you found our team good and helpful. Our staff takes great pride in providing exceptional service, and your appreciation means a lot to us. We hope to have the pleasure of welcoming you back again soon! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for your wonderful review! We are delighted that you had such a pleasant experience during your business trip. It was our pleasure to accommodate your late check-in and ensure your in-room breakfast was served early for your 8:00 AM meeting. We're also glad you found our airport transfer service convenient. Our team is thrilled to hear you plan to return for a holiday! We look forward to welcoming you back for a more relaxing stay. Best Regards, Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for the "absolute awesome" review! We are so glad you enjoyed our spacious rooms, warm and attentive staff, and the great value of our location. We sincerely apologize for the noise from neighboring units. While we're happy it didn't overshadow your stay, we appreciate you bringing the thin walls to our attention so we can look into better soundproofing options. We can't wait to welcome you back for another fantastic visit! Best Regards, Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for your kind words! We are delighted to hear that you found our breakfast staff very friendly. Providing a warm and welcoming start to the day is a top priority for us, and our team will be thrilled to receive your praise. We hope to welcome you back for another wonderful morning soon! Best Regards Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for your kind words! We’re delighted to hear you found our hotel clean and pleasant, and that our friendly staff made a great impression. We look forward to welcoming you back again soon! Best Regards, Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for sharing your feedback! We are so glad to hear that you enjoyed your overall stay, our spacious rooms, and that our team could accommodate your special lemon juice request for your morning routine. We appreciate you bringing the other matters to our attention: Communication: We apologize that the Ayam Geprek and extra menu options weren't shared with your whole family earlier. We will work with our restaurant team to ensure all guests are well-informed of our specialties from day one. External Noise: We understand that the nearby construction and early morning roosters can be disruptive. We are exploring ways to better soundproof our guest experience. Surroundings: Regarding the stagnant water behind the property, we appreciate your concern. We do perform regular fogging to manage pests, but we will look further into this to ensure the area is properly addressed. Thank you again for your constructive review. We hope to welcome you and your family back for an even more seamless experience! Best Regards, Eric Gozal General Manager of Fairfield by Marriott Bali Kuta Sunset Road

Thank you for your review! We’re thrilled to hear that our team’s responsiveness made a positive impression on your stay. Providing prompt and attentive service is our top priority, and we look forward to welcoming you back soon! Best regards, Eric Gozal. General Manager

Dear Valued Guest, Thank you for taking the time to share your experience. We apologize for the incident of the fallen lamp in your room and for any inconvenience this may have caused. Please rest assured that your experience has been forwarded to our team, and we are taking steps to ensure that guest privacy and room security remain our top priority. We appreciate your comments regarding the condition and cleanliness of your room. Your feedback is invaluable in our ongoing efforts to improve our facilities. We are pleased to hear that our staff made a positive impression, and we will pass on your thanks to them. We look forward to welcoming you back and providing you with an even safer and more comfortable stay in the future. Sincerely, Eric Gosal, General Manager, Fairfield by Marriott Bali Kuta Sunset Road