9.2
Exceptional
From 245 reviews
Cleanliness

9.6

Room Comfort

8.8

Service and Facilites

9.4

Traveler Reviews Hotel Citlalli

Number of reviews per page
20
40
Top reviews
Samuel
icon-Leisure
Leisure
10.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

The room was very clean, the shower head had good pressure, and the breakfast is absolutely amazing. The staff were very courteous and hospital. They were all very helpful and I can’t recommend this place enough for someone who is traveling on a budget but wants a nice, clean, safe place to stay. Also, the drinks/snacks they have available for purchase are very affordable. The staff was also very knowledgeable and helped me book travel to and from the city. The staff were absolutely fantastic.
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William
6.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

yes
Magda Isabel
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Convenientemente ubicado
Helio
10.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Excellent
JOSEPH
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Excellent location. Great service and price. AC and shower were perfect
Matt
2.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

I arrived here after a late flight. The hotel was very ok, more like a hostel than a hotel. I got to my room and the bedding was terrible and the a/c unit was directly over the bed, so as I started to try and sleep I felt like I was getting sick, and it was too hot with it not on. I had it on 25 Celsius and it was still freezing. Starting at 12am, music came on from a club next door and my room and bed were literally shaking. It was Christmas Eve which I later learned is a big party night, but I literally felt like my bed was inside the club. After not being able to sleep at all at 3am I asked the front desk what to do, and they showed me another room that was also shaking. The music was going on until 7am when I left for my tour. I asked them to refund both my second night, and the night I just stayed. They did let me get out of the second night, but refused to refund me for the first night because it was not their fault. This hotel should either not be open on big celebration nights, or needs to significantly improve the sound attenuation. I’ve been to over 60 countries and hundreds of hotels and hostels, and this was the most uncomfortable experience I’ve ever had and it is ridiculous that they would not refund me for a night I literally could not sleep.
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Jessie
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 18 week(s) ago

Expedia Group verified review

Las habitaciones, las instalaciones cel desayuno. Todo muy bueno.
Maria Gabriela
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

Excellent location, service and overall value . Totally recommend.
Samantha
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The rooms were great! Warm water and great water pressure.
Berta
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

Staff was very attentive. Breakfast was great!
Melanie
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 20 week(s) ago

Expedia Group verified review

The staff was so friendly and helpful . The room we have was very clean, spacious and it has all the amenities we needed. Breakfast was plentiful and there were options for my young children . Also very close to coffee shop, restos and art museum , all walkable. Would stay here again for sure ! Thank you to all of the wonderful staff .
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Marianne
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

Room was very clean, confortable and staff really kind.
Mario
icon-Leisure with Children
Leisure with Children
10.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Great hotel! Friendly and helpful staff, in a great area with A LOT of restaurants and coffee shops walking distance. Nice, clean and spacious room. They have parking available though is a very safe area, so parking on the street is no problem. Great full breakfast included (several options on the menu) - We will be staying here next time!
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gopinath
icon-Leisure Family
Leisure Family
6.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Not like a real hotel but breakfast option is good. More like a bed n breakfast with some hotel option.
carlos
icon-
10.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

This place is a gem!!! Great place
Henry
icon-with Partner
with Partner
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

The breakfast is good the shower is great they have hot water which is good
William
10.0
/10
Reviewed 24 week(s) ago

Expedia Group verified review

Room was spotless. Staff friendly. Location excellent. Plenty of hot water. Nice breakfast.
Ricardo
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

This is my favorite spot to stay. Love it.
Kathya
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Muy bien ubicada, instalaciones en buenas condiciones. La señorita Karla muy amable todo el tiempo
Carmen
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 37 week(s) ago

Expedia Group verified review

It was my second time staying at these place never disappoint def my first option when I travel to El Salvador, fully recommended if you want to stay in a good area and easy to move around there's restaurant, bars, cafes just walking distance .
Number of reviews per page
20
40